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When asking Alexa to play Spotify through Sonos Arc it would say: "This device is offline".
When asking through an Alexa Echo device it would say: "Sonos is offline".
Playing Spotify worked fine when not using Alexa.
Knock on wood, the problem has not reoccurred for me. Now my only annoyance is that every time I turn on the TV, my arc starts at volume 0. It doesn't remember whatever the volume was set at when I used it previously. I guess it's always something...
Is your TV a Sony? My two Sony TVs do this now, but the light on the Arc & Beam 2 do not turn green. When I turn on the TV there is no sound, but the LED is white. When I touch volume up a mute symbol shows on the TV. I only need to touch volume up on the remote once at which point the volume returns to the last used setting. I do NOT have to keep touching volume up to get the last used volume.
What does yours do at this point? Is the behavior the same as mine?
really frustrating and a terrible user experience, Sonos. I tried disabling the Sonos skill in Alexa and then removing the service in Sonos - doidn;t work. Then disbaling Alexa as a voice assistant - didn’t work.
What WORKED: disabling all these things AND then disabling the sonos skill in the Alexa app AND changing the name of the room (and deleting all old rooms).
What a faff. Sonos Ux and Ui sucks!
To fix it I had to remove the Sonos Alexa skill and add it back again. It kept all my devices room setup it seems.
Open the Alexa app tap on More, tap on Skills & Games, scroll to the bottom and tap on Your Skills, tap on Sonos, tap on disable skill.
Then just add it back. You will need to link your Sonos account again.
Hey, just wanted to say thank you, this solve the problem for me!
Problem resolved: First I removed Alexa from sonos as a voice service, then disabled the sonos skill in Alexa. Then re added Alexa as voice service and re enabled the sonos Alexa skill (which relinked to sonos). That got it working again.
I followed this and it fixed my issue, this works! Thank you. I joined just to confirm this works.
Wow, this thread shows continued epic fail of Sonos.
All above remediations tried, some with temporary and limited success. My current involves the message shown above in screenshot (“Device is offline...”). So then if you deregister the device it stops showing as being offline, but does not show any registration information, and doesn’t work via Alexa.
So now if I try and make the Sonos the default device for my room, I get this message:
Same issue here
just happened today!
any tips/advice?
I tried removing skill, de register and reboots
any other ideas? Anything to do with the network maybe? I have a unifi network.
I’m having the issue that someone posted a screenshot of where when you look at the device details in Alexa it has the red banner saying its offline. This has worked for years and just recently broke. I tried to disable the skill and remove the devices and then readd the skill. When searching for the devices after re-enabling it cannot find them. I am able to control them fine in the Sonos app. Question for everyone. I have older devices so I’m using the S1 controller. Anyone know if the Alexa skill is no longer supported for the S1 devices?
Not that has been announced at all, it sounds like a local issue. I’d be tempted to open a new thread, since this one has been ‘answered’, and discuss it.
For what it’s worth, I’d also be tempted to remove Alexa from my Sonos, then add it back in, to force that handshake with the Amazon servers.
To fix it I had to remove the Sonos Alexa skill and add it back again. It kept all my devices room setup it seems.
Open the Alexa app tap on More, tap on Skills & Games, scroll to the bottom and tap on Your Skills, tap on Sonos, tap on disable skill.
Then just add it back. You will need to link your Sonos account again.
Looks like this Basic advice simply does not work for most of us.
This absolutely does not work. Sounds like someone just put the most basic thing they could think of, but it doesn’t work for any of us. My system is down.
Since this thread is a month old, it may be possible that it is a completely different issue. Have you called Sonos Support directly to discuss it?
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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