When asking Alexa to play Spotify through Sonos Arc it would say: "This device is offline".
When asking through an Alexa Echo device it would say: "Sonos is offline".
Playing Spotify worked fine when not using Alexa.
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Knock on wood, the problem has not reoccurred for me. Now my only annoyance is that every time I turn on the TV, my arc starts at volume 0. It doesn't remember whatever the volume was set at when I used it previously. I guess it's always something...
Is your TV a Sony? My two Sony TVs do this now, but the light on the Arc & Beam 2 do not turn green. When I turn on the TV there is no sound, but the LED is white. When I touch volume up a mute symbol shows on the TV. I only need to touch volume up on the remote once at which point the volume returns to the last used setting. I do NOT have to keep touching volume up to get the last used volume.
What does yours do at this point? Is the behavior the same as mine?
really frustrating and a terrible user experience, Sonos. I tried disabling the Sonos skill in Alexa and then removing the service in Sonos - doidn;t work. Then disbaling Alexa as a voice assistant - didn’t work.
What WORKED: disabling all these things AND then disabling the sonos skill in the Alexa app AND changing the name of the room (and deleting all old rooms).
What a faff. Sonos Ux and Ui sucks!
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