Tried factory reset
Tried signing out of accounts both Alexa /Sonos and removing from speakers
alexa will say radio 2 or radio x or Spotify but then will not play anything.
would appreciate some further advice
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Userlevel 7
+20
Before we go into deeper investigation, have you Disabled and Enabled the Sonos and BBC Sounds Skill within the Alexa App?
Yep did that and then logged out of both apps
Thanks
Sue
Userlevel 7
+20
As a test, can you please ask the exact same request twice and us know if it works the second time?
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.