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Tried factory reset 

Tried signing out of accounts both Alexa /Sonos and removing from speakers

alexa will say radio 2 or radio x or Spotify but then will not play anything.

would appreciate some further advice

Before we go into deeper investigation, have you Disabled and Enabled the Sonos and BBC Sounds Skill within the Alexa App?

Yep did that and then logged out of both apps

Thanks

Sue

As a test, can you please ask the exact same request twice and  us know if it works the second time?

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