Alexa keeps saying that she is not registered when I ask to play the radio
Why does Alexa keep telling me that she is not registered when I ask for her to play the Radio? I.E Alexa play radio 2
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In addition to the great advice from Ken, it's also worth opening the browser version of the Alexa App (https://alexa.amazon.co.uk) and selecting Settings>Devices. This sometimes switches the device On-Line after a few secs.
I had this a couple of weeks ago. Here is my thread about it. See if it helps you any:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-won-t-play-amazon-music-6817545
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-won-t-play-amazon-music-6817545
I have turned her off, turned her on and gone through the whole process of starting g\her back up but still...”that device is off line”
Thanks for the link but she is still saying that the device is off line.
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