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I have Alexa Echo and Connect:AMP ceiling speakers  in the same room, which can play music to the ceiling speaker,  but it stopped working,  I have tried to

  1. disable the Sonos Skill
  2. remove the speakers from the alexa app 
  3. uninstall amazon shopping app
  4. re-enable the sonos skill
  5. add the speakers back

on alexa devices page the speakers shows and with “online” (no green dot) under it, but once clicked on the device, i got “Device offline , Some settings may not be available”

when i play music on Echo, select play on devices,  the speakers are grayed out 

Tried the above steps several times, just can't get it working again .  Any advice would be highly appreciated!

 

This could be caused by network issues, please see my post here.

 

Thanks, but I reserve IPs based on MAC addresses inside my network, and connect:amp is wired to the router.

Thanks, but I reserve IPs based on MAC addresses inside my network, and connect:amp is wired to the router.

Okay, it was worth a try. 😁  If you open the Sonos App and select the cog wheel>manage>Voice Assistants>Amazon Alexa is your Connect Amp shown as Enabled? If yes, then please power down the Connect Amp for 2-3 mins and allow to reboot, if No, please select ‘Add to another product’

The old Connect Amp won't be able to add voice assistants on the Sonos App,  I could only add them on Alex app through the sonos skills.

 

the set up had been working perfectly for years ,  without changing anything now I can ask alexa to play music through voice command and by default the music is back on the speakers again.

but  1 . on the alexa app ,  when i tried to select play on devices,  those speakers are still grayed out though;  2. on the devices list, when i click the speaker,  “Device offline . some settings may not be available” message still on the top.

 

 

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