Hi Honeybee



Not understanding what it is you mean by "please help me get back control" . Here are some trouble shooting tips. Let us know if they help.



https://support.sonos.com/s/article/3516?language=en_US



Cheers!

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Hi, I had the similar problem. I setup Sonos one with Alexa and it was working well. Yesterday I changed my wi-fi password. I managed to reconnect Sonos one with wi-fi. Now I can use Alexa app to play music on Sonos one, but the Alexa doesn't take my voice order. It kept saying "I have trouble to understand you please try later". I checked the history Alexa didn't hear my voice but recorded some background sound. Can you help me to solve the problem?

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Can you first try removing then adding the Sonos skill and retest.

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