Am I allowed to swear in here? Seriously, I’ve gone through all the steps multitudes of times and many of us know how much time it takes do do even a single cycle of resetting sonos controller and alexa etc. It will work for maybe 2 days and then the whole thing starts again! Why can’t Sonos FIX THIS?? Now it seems worse with the last update - as if that was even possible. Now when I try to use the sonos app it tells me one of my speakers is disconnected on an black screen with a ‘room settings’ icon - when I try to press that it simply loops back to the same screen with no results. The only option is to reset the controller. Great - that loops back to you having to log in again and either connect to an existing group or set up new. When you connect to the existing group it recognizes it just fine but then surprise surprise, it sends you back to the black screen saying one of your speakers is diconnected and the whole cycle starts again. If you try to instead start a new group, none of the speakers respond - they all have to be reset through power cycling! That’s very convenient of course when you’ve gone to great lengths to string wires and trying to unplug the power from the bottom of the speaker is even more difficult that the first option.
SERIOUSLY SONOS - do you have the technological where withall to fix your products or should I just return them to the store?
Best answer by John B
Sonos' view on hard resets? They achieve nothing. My view too. Whatever the problem is it WILL reappesr after a reset because the cause has not been addressed. And it deletes the diagnostics.
One question. Does your setup have a wired Sonos device or is it fully wifi?