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Hi, i have 3 sonos one in my living room which have always worked perfectly but suddenly Alexa can't find any music artists, only playlists. So when I say Alexa play Metallica, she just reply i could not find any songs by Metallica. I have an English amazon account, and all my devices have an english adress in the alexa app. I think everything is installed correct. Skills as well are correct installed. Please help me get alexa back to normal.
Hi



Have you booted your Router recently?



Can you open Alexa App>Settings>History and confirm that she heard you correctly? I suggest that you Disable then Re-enable the Sonos skill. Let us know how you get on.
Hi, yes i actually did, but the problem started before I got a new Router. I tried to disable and reable the skills, and discovered my devices, but still no Metallica. In the history I can see that she is hearing me correctly.
Can you please power down these devices in this order, letting each complete their boot sequence before moving to the next



- Router

- Any wired network switches

- Any wired Sonos devices

- All other Sonos devices

- All other connect network devices - Yes I know this is a pain!



I suspect that you have some duplicate IP addresses and the above process will resolve them. If this fixes your problem, I suggest that you reserve IP addresses for your Sonos products in your router settings using the address range of 192.168.0.200 and upwards
Hi



I do not know what happened, but I reconnected all my skills and apparently that has worked, because now she finds Metallica. I did not have to unplug anything, so that is really nice. Thank you for your help.
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