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Alexa asking to link Spotify Premium Account even though already linked when using Sonos

  • 15 November 2018
  • 40 replies
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40 replies

O
Mine is back up and running again! Whatever the outage was it seems to be resolved now...
J
Same here - my connection is now working again.
M
I'm having this issue and can't seem to resolve it using many of the steps provided by others. My confirmation number is 173648517
A
I've been having this issue yesterday and again today when trying to set up my new Sonos One. I can play Spotify through my Sonos One from the Spotify app but have the same issue as the OP when I try to play Spotify using Alexa.
A
Thanks UKMedia, solution 3 did the trick!
M
I'm having this issue and can't seem to resolve it using many of the steps provided by others. My confirmation number is 173648517

There was an outage on Spotify yesterday. Can you please retest and post on this thread if the issue persists?
D
Hi there! I'm having the same issue and can't seem to resolve it . My confirmation number is 819002335
Thanks
Smilja
Hi there! I'm having the same issue and can't seem to resolve it . My confirmation number is 819002335
Thanks
Log out of the Spotify app and subsequently out of all Amazon apps (including the Alexa app) that are installed on your mobile device, and afterwards remove and re-authorise the Sonos skill.
»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
D
Hi there! I'm having the same issue and can't seem to resolve it . My confirmation number is 819002335
Thanks
Log out of the Spotify app and subsequently out of all Amazon apps (including the Alexa app) that are installed on your mobile device, and afterwards remove and re-authorise the Sonos skill.

Hi Smilja, thanks so much for the prompt answer! How do you remove and re-authorise the Sonos skill?
Smilja
Hi Smilja, thanks so much for the prompt answer! How do you remove and re-authorise the Sonos skill?
  1. Go to your Sonos app and remove voice services from the room settings
  2. Disable the Sonos Skill in the Alexa app
  3. Go to the following page on a web browser: https://alexa.amazon.com
  4. Then go to Smart Home > Devices > Scroll to the bottom and click Forget All
  5. Go back to the Sonos app and configure voice services

Hope this helps. 🙂
»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
D
Hi there! I'm having the same issue and can't seem to resolve it . My confirmation number is 819002335
Thanks
Log out of the Spotify app and subsequently out of all Amazon apps (including the Alexa app) that are installed on your mobile device, and afterwards remove and re-authorise the Sonos skill.

Hi Smilja, thanks so much for the prompt answer! How do you remove and re-authorise the Sonos skill?

I eventually managed to remove and re-authorise the Sonos skill as well, but no luck 😞
Smilja
I eventually managed to remove and re-authorise the Sonos skill as well, but no luck :(
Did you log out of the Spotify app and of all Amazon apps (including the Alexa app) prior to re-authorising the Sonos skill? Do you have multiple Amazon accounts?
»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
D
Hi there! I'm having the same issue and can't seem to resolve it . My confirmation number is 819002335
Thanks
Log out of the Spotify app and subsequently out of all Amazon apps (including the Alexa app) that are installed on your mobile device, and afterwards remove and re-authorise the Sonos skill.

Hi Smilja, thanks so much for the prompt answer! How do you remove and re-authorise the Sonos skill?

I eventually managed to remove and re-authorise the Sonos skill as well, but no luck :(


Thanks so much! It worked like a charm 🙂
R
Hi this problem resurfaced with the latest beta update

Your confirmation number is: 1766512506
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