Hi,
About 10 days ago Alexa stopped working on all my Sonos-Alexa enabled devices:
- 1 x Beam
- & 2 x Sonos One
after working flawlessly for about 2.5 years.
I’ve spent the last 10 days trying various lengthy reset/re-setup sequences that I have found on line, including this one on the community forums:
The devices re-appear in the Sonos S2 app, they also appear in the Alexa app after re-enabling the Sonos Skill but any attempt at re-adding the Alexa Voice Assistant to any of the 3 devices fails with the error "There was a problem adding Alexa" in the Sonos S2 App.
![](https://uploads-eu-west-1.insided.com/sonos-en/attachment/027ffe36-0192-49ca-a064-ff69f3ef8519.jpg)
I’ve gone around the reset/re-setup loop many times but its jus not working and there isn’t enough details provided in the App to let me troubleshoot it myself so I have generated a Support Diagnostics report and here is the Confirmation Number 743124758:
![](https://uploads-eu-west-1.insided.com/sonos-en/attachment/cd83fc4d-a80f-4ebb-8afb-71812d06aa0a.jpg)
If any one can advise or any support person can look in to the diagnostics and get back to me I would appreciate it.
Regards
Kt.