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I moved a couple of months ago. I haven’t been able to setup my Sonos speakers after the move. I reset all Sonos One and Sonos SL speakers to factory settings to start with a clean slate as just plugging them in didn’t work. 

Problem I get now, is that I can’t connect them to my Wifi to complete the setup. One time I got the “error 1,000” error. One time a speaker connected, indicated that it first needed to update it’s software (firmware/?) in order to work → but updating that software couldn’t be completed. 

I tried connecting them with an ethernet cable

I reset the router

I removed and downloaded the sonos app on my iphone

Nothing seems to work. Any tips? 

As it’s been some months and you can’t get the devices to setup from a factory reset (when wired), then it’s probably best to contact/chat with Sonos Support Staff over the phone via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

It’s not very clear from your post as to where you are with things and so speaking with Staff may prove to be quicker than spending time providing a lot more (needed) information here to begin making some suggestions to help you get things back up and running.


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