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zentan69
Contributor I
January 17, 2021

Upgrade of WIFI Network (Modem & Router)

Hi,

I have read in the SONOS community that there are many issues encountered when a user upgrades the home wifi network, say with a new modem/router, for example, an upgrade of google wifi mesh to the next gen Nest wifi mesh.

Every SONOS echo system user will bound to encounter this issue in time, as and when there is a necessity to upgrade the home wifi network with time. I am also thinking of upgrading my current google wifi mesh to the next gen Nest wifi mesh; but have concerns of the problems I would encounter with the wifi network switch on the existing installed SONOS echo speakers system.

Common problems encountered included, SONOS speakers cannot join the new wifi network, all speakers disappeared form the SONOS app.

I am wondering if someone can provide advisory or point to any available knowledgebase to resolve/steps to be taken during new installation of a new wifi network to prevent SONOS issues from surfacing?

Grateful for any advice.

Thank you.

Regards,

zentan69

 

 

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18 replies

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ratty
ratty
January 18, 2021

It will. Give it several minutes to reconnect and sort itself out. 

The "Disable WiFi" option causes no end of confusion. It does no such thing; it disables SonosNet. 

    TechGuy21
    Lyricist I
    January 18, 2021

    It will. Give it several minutes to reconnect and sort itself out. 

    The "Disable WiFi" option causes no end of confusion. It does no such thing; it disables SonosNet. 

     

    thanks mate, let me do that straight away and will keep you posted. appreciated!

    I tried calling SONOS support, they don't answer anymore, their email is also not monitored any more. was really stuck on this one. thanks again.

    TechGuy21
    Lyricist I
    January 18, 2021

    It will. Give it several minutes to reconnect and sort itself out. 

    The "Disable WiFi" option causes no end of confusion. It does no such thing; it disables SonosNet. 

     

    thanks alot. immediately after enabling the WiFi, we noticed the Tertiary node color changed to Yellow.

     

    I am monitoring any changes/improvements and will keep you updated:

     

     

    ratty
    ratty
    January 18, 2021

    The rest still seem to be using the actual WiFi, not SonosNet. You can confirm this by looking in About My System. Node that are on SonosNet (or wired) say WM:0.

    If they don’t shift over to the SonosNet mesh then go and power them off, wait 15-20secs, and on again.

    New Englander
    Lyricist II
    February 5, 2021

    We went through the whole ‘upgrade to new mesh router’ process for 3 units. Connect via ethernet etc. etc.

    It worked!  For a very short time.

    Since it was a real hassle, I am not excited to do it all over again. Especially if the solution doesn’t persist. 

    Maybe I’ll reach out to Sonos help….

    Ken_Griffiths
    Ken_Griffiths
    February 5, 2021

    We went through the whole ‘upgrade to new mesh router’ process for 3 units. Connect via ethernet etc. etc.

    It worked!  For a very short time.

    Since it was a real hassle, I am not excited to do it all over again. Especially if the solution doesn’t persist. 

    Maybe I’ll reach out to Sonos help….

    As you are using a mesh WiFi setup, I would also personally recommend you perhaps consider running your speakers on SonosNet, if not doing that already … the difference in the connections and how the setup works are explained in this Sonos Support document:

    https://support.sonos.com/s/article/3235

    If opting for SonosNet (wired) mode direct to the primary Hub, I would also suggest doing the following:

    • Set the hubs 2.4ghz WiFi to a fixed ‘non-overlapping’ channel 1,6 or 11, if possible.
    • Set the SonosNet channel in the Sonos App “Settings/System/Network” so it is at least 5 channels away from your chosen WiFi channel.
    • Remove the WiFi credentials from the "Network/Wireless Setup” in the App as those are not needed when running on SonosNet and it will stop your devices hopping between SonosNet and your WiFi signal.
    • Ensure all Sonos products, particularly the wired one is at least 3 to 4 feet away from other Wireless devices including the router and other access points.
    • Consider adding the Sonos IP addresses to the local routers DHCP reservation table, as that too will improve stability, particularly during updates and reboots of the local network. This step is optional.

    Hopefully those few suggestion will assist to prevent any audio/device dropouts… I also recommend checking out these two ‘hopefully’ helpful links too:

    1. WiFi Interference
    2. Wireless Interference Video: Wireless Interference and Sonos
    New Englander
    Lyricist II
    February 5, 2021

    Appreciate the info, but we cannot run on sonosnet wired to primary hub as that is on different house level from the sonos room units.

     

     

    Ken_Griffiths
    Ken_Griffiths
    February 5, 2021

    Appreciate the info, but we cannot run on sonosnet wired to primary hub as that is on different house level from the sonos room units.

    Then you perhaps have two possibilities I guess, ...maybe try wiring a standalone Sonos device ‘temporarily’ and if it works well for you, then perhaps consider getting the Sonos Boost to put in its place on a permanent basis. Or of course try to run the system on your mesh WiFi maybe using a ‘fixed’ non overlapping 2.4ghz Wifi channel as mentioned in my post, with a channel-width set at 20MHz (if your mesh devices allow this type of manual configuration), to reduce interference, but if Sonos keeps failing, I would look a little further at the suggested SonosNet option.

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