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NatK
NatK
Contributor I
April 14, 2017
Question

Sonos Play 1 New wifi Password

Help! Pretty new to Sonos. I have a Play 1 and changed my wifi password. I have standard set up. As per video clip on Sonos site I plugged in Ethernet cable and then went onto Sonos app, settings and advanced settings is not there! So cannot go any further to reset my password. Any ideas????
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    7 replies

    John B
    April 14, 2017
    Check that you are on the same Sonos version for your controller AND speakers. Look in About my Sonos System.
    What type of controller are you using? Are you in any form of Sonos beta programme?
    NatK
    NatKAuthor
    Contributor I
    April 14, 2017
    Hi John. That's waaaay to technical for me ??. It says 7.2 system and just some numbers for build.
    NatK
    NatKAuthor
    Contributor I
    April 14, 2017
    I'm just using a iPhone 6.
    John B
    April 14, 2017
    So controller and speaker both at 7.2? Do you have any other device onto which you could download a controller for the time being, such as a tablet or computer?
    Stuart_W
    Stuart_W
    World-Class Superstar
    April 14, 2017
    You'll need to temporarily wire the Play 1 into the router with an ethernet cable (Supplied with the Play 1). This will allow you to connect to the system and update the wifi password.

    Self evidently if the Play 1 doesn't have the correct wifi password then it cannot access the network therefore your iPhone cannot access the Play 1.
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    John B
    April 14, 2017
    OP has already wired the speaker.
    Stuart_W
    Stuart_W
    World-Class Superstar
    April 14, 2017
    Drat!

    The only thing I can suggest beyond that is that on your iPhone when you click Settings make sure to scroll up (down) as the Advanced Settings menu may not be visible (on my phone in portrait it is cut off along the bottom so I have to scroll to fully see it and certainly to select it.)

    It's always worth a) Ensuring the ethernet cable is properly inserted not the router AND the Play 1 - push and wiggle! b) Trying the ethernet cable in different ports on your router. c) Tying a different cable
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
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