I’m an authorized Sonos dealer. Installed a system 6 months ago in a cabin 100 miles from my office, configured system with S2 on my Android tablet, system working fine when I last left it. Customer does not use cabin during winter.
I wanted to know how to completely delete the current Android configuration created with my company credentials and start with a clean install on customer’s iPad. Sonos agent wasn’t sure how deleting configuration would affect Sonos upgrades or any other effects.
As another option, I had questions on transferring the system to customers account that’s to be created next week on their iPad. Needed to know if a 1 - Boost, 3 - Amp configuration created on a current Android tablet to an iPad will transfer without a complications. I’d prefer to delete and start from scratch but need a possible back up.
Complete frustration with call - escalated and told best they could do is email transfer instructions (Android to Android?) just before call dropped. Both conversations difficult to hear due to intermittent drop outs. (Wife established off-shore call centers in India for a major European bank, I’m familiar with how things work...)
Sonos agent would not transfer to U.S. based support. Do dealers have a direct support line, preferably U.S. based? I apologize for things I’m probably missing, just need to make sure there are no complications when with the customer next week. Going thru Sonos support like I just did would not give a sense of confidence to the customer or me.