Let’s travel back into the past about a month ago. I have been a Sonos customer since 2020 after leaving Bose after decades of being a customer.
I have been happy for the most part until you decided to update.
I use to enjoy movies and television on my Arc, Sub, and two Era 100 (paired) which connected to my 65 Sony Bravia - it was mind blowing.
Now each component pairs as an additional room within a room, one can’t be found (have factory reset at least 4 times). One Word: Frustration
Please get it fixed soon! Otherwise, please take back your useless $2,000 plus system, and I will return to Bose. They had my consumership for twenty years, you’ve had it for four years, and I am already considering leaving you.
One Unhappy Customer in Canada ( I say one, but we both know, it’s much greater .