Contributor I

My Data - Your system is not showing any recent usage

3 replies
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When I go to https://www.sonos.com/myaccount/mydata/ I do not see anything. I have never been able to see anything, despite having (I think) the settings turned on.

When I look at what that page is calling (using Chrome's built-in tools) I see some successful API requests like:
https://wsapi.sonos.com/api/users/:id/usage/playhours?groupBy=lifetime&pivot=aggregate
and
https://wsapi.sonos.com/api/users/:id/usage/playhours?groupBy=dayofweek&pivot=average,flattenedByHour

But then I also see some 404 responses from APIs like:
https://wsapi.sonos.com/api/users/:id/usage/playhours?groupBy=hour&pivot=aggregate
and
https://wsapi.sonos.com/api/users/:id/usage/playhours?groupBy=percentage&pivot=roomGroups

Any thoughts on if I'm doing something wrong?

API

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Airgetlam

I'm wondering if you've got some sort of blocking going on somewhere. When I pull up my page (using your link), after I log on, I get all of my data displayed to me. I'm also using Chrome. Do you have any particular software such as a virus or trojan blocker running, or perhaps some port blocking on your router? That's the only thing I can think of that would cause you not to be able to get the data that's being requested.

Bruce

jgatie

From the More tab, tap Settings > Account Settings to see that your Sonos is actually registered to that account. If not, transfer to that account by tapping Transfer Sonos to a new account.

M

mrnohrAuthor

Contributor I

Thanks for the response. I did confirm that I'm using the same account, at least it is the same email address.

As for blocking software, I do have something on my network to block ads. However, even after turning that off I see the same thing. It is strange that some of the requests seem to be successful.

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