Submit a diagnostic and post the number here for support to look at.

If you provide more information maybe some of us users can come up with solutions too.

I feel your spousal pain too, wife here is fed up with Sonos’ controller options and wants her beloved CR-100 back or even another similar option that works as simply as it did.

Thanks, I just need to sort things out.  We had a couple of those CR-100.  They did actually work!

birdman6,

In addition to the diagnostic submission and contact/chat with Sonos Support Staff, If you can perhaps provide more detail about your network setup, such as:

• If you are using a centrally based WiFi Router, or a Wifi mesh system?
• Any other Wifi Access points/Repeaters/Power-line Adapters?
• If you are running your devices on SonosNet, or WiFi?
• Which SonosNet/WiFi channels & channel-widths are currently in use?
• How many Sonos products altogether and which ones are using S1/S2 households - also do you know if the different Sonos Households are using different Household ID’s?

… then as Stanley_4 suggests, there maybe other users here, who are able to suggest some things for you to try. It might just need a simple WiFi or SonosNet channel change, or a switching between the different types of connection etc.