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Hello!

So I have a bit of a complicated situation.

My Sonos system is set up under an apartment internet provider. I am using a personal router to distribute wireless.

Last week the internet provider for the complex had a network issue to which the only fix was to manually assign your DNS to 1.1.1.1 or 8.8.8.8 in order to be able to connect to the internet.

Since you are unable to assign your DNS on your SONOS devices, would there be any reason I would be getting a 1101 while updating on my devices? I tried many things to fix this including manually setting the DHCP on my router and the static DNS, but nothing will fix my sonos system or allow My Sonos One or my Symfonisk to connect to the internet, or update.

 

Any recommendations on trying to get my sonos system to connect or update properly? It’s basically unusable - barring the airplay

Have you tried unplugging your Sonos speakers from power for a couple of minutes and reboot your router and phone?

See this article for some other troubleshooting steps:

https://support.sonos.com/s/article/4908?language=en_US

Yes, I have. Several times in fact.

Sonos devices obtain their DNS addresses via DHCP. Check what the personal router is handing out. 

If the internet provider has a DNS problem then you may need to manually point the personal router's DNS to Cloudflare or Google as suggested. 

Sonos offers a DNS checking tool you can use to verify your gear is able to resolve addresses.

Replace the *** with your Sonos (not Bridge or Boost) IP address.

http://***:1400/tools.htm

 

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