Skip to main content

I have a comprehensive Sonos system with around twenty components.  No issues with connectivity on any of them, except for one Play 5 which dropped from the system.  I reset (numerous times at this point) and could not get it to reconnect wirelessly (could not join the temporary Sonos network).  When I connect via ethernet it finds it right away and speaker can be set up.  I have even been able to disconnect the cable and have it remain functioning as long as I don’t unplug the speaker.  Once I unplug it to move it to its preferred location, it can no longer be found (wifi range is ample).  Sometimes when I unplug it it will immediately lose connection.  

I submitted a diagnostic 251709449

Thanks - I did exactly that, and support could see a voltage fault on the wifi card.  Fortunately they got it taken care of quick and I couldn’t be happier once again with Sonos and their commitment to their customers.


It may be worth toggling wifi off and then on again, just in case, but otherwise call the support team: the wifi card may have died.