Could we have the display of the battery charge status of the "roam" on the home page?

How many months are we past this latest “update” and 50% of the time the Sonos app hangs on the splash screen and then quits for me. If I am lucky enough to get it open, half the time my services never load, they just spin and spin and spin. Or it tells me it can’t find my system. And the app is still missing access to my local Airsonic server (works fine in the desktop app on Windows, thankfully). Please tell me these are on a list to get fixed and or added to the app, or at the very least put the old version back up until you can get this new version actually functional. For now, you’ve basically bricked an entire household of Sonos products.

 Phonos Plus app.

…or ‘perhaps’ ask… "Hey Sonos, what’s the battery level?"

Same.

‘Set up a new system’. Yet press play on the speak and it continues playing the last playlist that was on. So it IS connected. Feel like throwing the ipad out the window everytime it won’t connect. I think it does, after maybe 20 open and closes, maybe, every other time I try it, maybe less.

Yesterday I phoned support as was WFH. requested a call back, never happened, despite it being a 20 minute wait when I called. Then tried again, told me I was waiting on a call back… never came.

Had this speaker since last Xmas only, and it’s only worked for 5 months (and for 3 of those it didn’t connect to my turntable, despite that being a real selling point).. I think I will now look how to get my money back somehow, I feel totally ripped off, it wasn’t cheap.

Still trying to upload my local music folder to the Sonos library. Now getting a different error message:
 

Any ideas, please?

Are you attempting to use a HTTP share rather than an SMBv2 shared folder, perhaps? Do not use the first two options presented when adding the share using the Desktop Sonos App. Only use the last option to add a NAS etc. even though you’re not adding a NAS share - I would also remove the dashes from the computers Netbios name and shorten it to HPENVY just in case its name is causing an issue as it’s at the 15 character limit.

Ensure SMBv1 is not installed on the PC too.

Check your read-only user credentials on the share are entered correctly.

If still no joy, then it maybe best to reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

Thank you so much, Ken. I’ll let you know how I get on.

Hi @jreddaway yes my firmware is updated, I regularly check all my devices. Still not sorting correctly and in fact if I go to my music library link at the bottom of home page click to open albums and different artists of same album have individual entries.

Hi @jreddaway see Picture showing example.

@Niffty,

I’m not sure if this may work for you, but perhaps try this. It requires the Windows or Mac Desktop Sonos App - goto the local library settings in that Apo and change the way you sort the library folders from ‘iTunes Compilation’ folders to sorting the folders by ‘Album Artist’ and let the Sonos setup re-index your library automatically and see if that might resolve your display issue. See below.

I was appalled at the uselessness of the new Sonos app when it was launched. I couldn’t believe a major company like Sonos would release something so regressive and faulty. Over a period of time the glitches seemed to be ironed out and I assumed that Sonos would go back to working normally. I was wrong. Recently songs start and then pause after a short period of time, the play button becomes a spinning circle and then the music skips to the next track, and the same thing may or may not happen with that. I have invested only a couple of hundred euro in Sonos by buying Ikea-Sonos speakers. I think I will have to write that investment off and just buy something else. Needless to say I won’t touch Sonos ever again.

How the CEO still has a job beggars belief. For those on this thread who applaud him owning the problem and commenting disapprovingly that it will likely be met by hostile comments, you must either work for Sonos or think that it is acceptable to be consumer that Sonos treats as a doormat. The apology came very late, and after an initial statement where he claimed Sonos was being “brave”. Talk about gaslighting your customers, many of whom have invested large sums of money in multiple Sonos systems. A complete joke.

Hi @Niffty , here’s something I’ve just discovered which may be of interest to you.

As I use the Android app I have always indexed the library using the Album Artist option on the Advanced tab of the Music Library Settings page.  Album listing for compilations since the firmware was sorted out has been fine.  

I have just, in the search for enlightenment, gone in and done a re-index using the i-Tunes Compilations option in the Group Albums By section.

IT HAS COME BACK WITH THE ONE ALBUM-PER-ARTIST listing!

I could provide you with screenshots, and perhaps lots of questions about how you tag your files, but this looks to me like a smoking gun.  You might like to try it for yourself - you’ve got nothing to lose!

PS.  I have just changed the indexing option back to Album Artist and re-run it.  The albums listing is straight back to being correct.

I can’t accept that this is a coincidence.

@Niffty,

I’m not sure if this may work for you, but perhaps try this. It requires the Windows or Mac Desktop Sonos App - goto the local library settings in that Apo and change the way you sort the library folders from ‘iTunes Compilation’ folders to sorting the folders by ‘Album Artist’ and let the Sonos setup re-index your library automatically and see if that might resolve your display issue. See below.

 

@Ken_Griffiths 

Ken, I think you’re onto something here.  See my post of a few minutes ago.  

Cheers,

John

The old S2 App for grouping albums by default was by ‘Album Artist’ - I think the new App is perhaps looking to index in that ‘default’ way, but likely some users have switched to grouping/indexing it by the ‘iTunes Compilation’ method instead and that’s not (yet) catered for in the new Sonos App - so putting the setting back to ‘Album Artist’ could  be the answer- that was my thinking. 

Hope it works, but note for anyone reading this, it needs the old Desktop Controller App, at the moment, to change the setting mentioned, as per the screenshot I posted.

Good news, at last. I keep all my data on Google Drive and until recently I used to stream my music on demand, with duplicates of some of it on the hard disk of my PC. Sonos used to be happy to let me upload the duplicates to the Sonos library, but not any longer. I decided to try the option of mirroring all my data on the hard disk of my PC and seeing whether Sonos would accept the music from my hard disk via that route. This worked fine, so I’ve now been able to give up the iBroadcast streaming service. Thanks again for all your help.