That App is only available on iOS controllers - so seems a little unfair. It’s also a users choice to purchase that App, or not.

I personally think it hindered some things, because rather than reporting issues to Sonos with the new Sonos App, some user just switched to such 3rd-party Apps and likely didn’t report the issues seen in the new Sonos App. If Sonos were thinking of giving something to ‘existing’ S2 users affected then there are probably much better ways to go about these things. 

You can buy it and get a refund as well 😋

The opposite is that they didn’t flood support all at same time with same problems, and when they revert to sonos app all is fixed for them without months of pain...all hypothetical nonsense really 🤣

You are missing the point.  Some (most?) of the issues with the Sonos app seem to be related to networking issues, specifically discovery issues.  If one reverts to the old app or gets a 3rd party app that is using the old UPnP discovery method, then anything which is hampering the new mDNS based app never gets sorted out (and Sonos never even knows it is a problem). 

Good point, but it has given alot of people a good nights worry free sleep, think sonos support are busy enough at the moment and if/when sonos kill UPnP they will be thrown back into the turmoil further down the track.

My position: S1&S2 user; 8 zones, 10+ years user of Sonos, music on Synology NAS plus Spotify.  Punk rock to Beethoven (or should that be the other way around?).  Managed software teams for years, understand that there are times when you have to push on despite difficulties; other times be bold and revert.

IMO there should be more blame (vitriol? 😂) directed at Maxime Bouvat-Merlin who is the guy who determines the releases; I assume he tells CEO “we’re ready, releasing new controller next week” - the CEO shouldn’t need to micromanage because he should be able to trust his reports.  Either Maxime did not have the information (thus no respect from his reports so should be dismissed) or he lied to CEO (gross misconduct so should be dismissed).  He’s the product guy, he should be held accountable.

So many of us are feeling acute embarrassment because we’ve recommended Sonos to family and friends - now our opinion is diminished.

Tangent: with this rewrite and offloading to Sonos servers, I wonder if it’ll be possible to remove the need for S1&S2, given that the original reason cited was that the older devices didn’t have the resources.  If some of the processing has been removed, has that freed up resources?

Hi all, although my Sonos is still working, I am having problems with the “Music Library”, “Album” sort feature. When I select “Album” in now displays each track as an individual album, that makes creating any playlists extremely time consuming to the point its not worth trying. I was told by tech support there is nothing they can do, and I can’t  go back to the previous version that was working just fine. I have seen some comments posted here that suggest you can go back to a previous versions. Does anyone know how to do that? It would be greatly appreciated.

Thank You

lry

Hi all, although my Sonos is still working, I am having problems with the “Music Library”, “Album” sort feature. When I select “Album” in now displays each track as an individual album, that makes creating any playlists extremely time consuming to the point its not worth trying. I was told by tech support there is nothing they can do, and I can’t  go back to the previous version that was working just fine. I have seen some comments posted here that suggest you can go back to a previous versions. Does anyone know how to do that? It would be greatly appreciated.

Thank You

lry

Dude, this forum needed to be a breeding ground of abuse and toxicity over the past couple of months, otherwise Sonos would've shrugged their shoulders and formed the opinion that customers liked the new app!

Hi all, although my Sonos is still working, I am having problems with the “Music Library”, “Album” sort feature. When I select “Album” in now displays each track as an individual album, that makes creating any playlists extremely time consuming to the point its not worth trying. I was told by tech support there is nothing they can do, and I can’t  go back to the previous version that was working just fine. I have seen some comments posted here that suggest you can go back to a previous versions. Does anyone know how to do that? It would be greatly appreciated.

Thank You

lry

I applaud the note and taking responsibility. Good to see that note being issued (a bit later than people might have expected but good nonetheless). 

But despite the contrition, and if this forum over the last couple of months is any indicator, I fear this thread will still shortly become a breeding ground and echo chamber for abuse and toxicity…. 

This isn’t contrition, it’s damage control now that the Board has seen the impact on revenues and share price.

Customer fury at their disgraceful treatment by an arrogant company isn’t toxicity, it’s the understandable reaction of those who Sonos have mugged off and played for fools. Sonos is the abusive party in the relationship, and they would have continued to be so had customers not reacted as they did. So I respectfully suggest you stop fawning over the abusers.

On 23rd April 2024, I received an email from Sonos entitled 

“A big update is coming to the Sonos App”

Within that email was a question and answer list which included

“ How will this affect my system?

We've taken great care to ensure that this update only enhances your Sonos experience. Your products, features and services will work as they always have, and all your settings will be saved”

Also, there was an exhortation to Turn on Automatic Updates……

Maybe I’ve missed something - but this doesn’t seem to have been addressed in the CEO’s apology.

I love that it’s your personal challenge to get the Patrick Spence letter thread closed to comments by page 3! 😁

This was a massive lie. They knew it was a lie, but went ahead anyway with both the lie and the new app in one of the most egregious anti customer acts in corporate history.

I’m surprised an enterprising lawyer hasn’t started a class action against Sonos for deliberate deception.

If people don’t respond with barbed comments or intentionally try to get posts shutdown as someone is applauding you for apparently there would probably be less toxic abuse going on

just an observation 

If people don’t respond with barbed comments or intentionally try to get posts shutdown as someone is applauding you for apparently there would probably be less toxic abuse going on

just an observation 

He was not trying to get the thread closed down, and neither was I applauding him for doing so. It was a wry comment that anyone could see was not meant literally. 

My position: S1&S2 user; 8 zones, 10+ years user of Sonos, music on Synology NAS plus Spotify.  Punk rock to Beethoven (or should that be the other way around?).  Managed software teams for years, understand that there are times when you have to push on despite difficulties; other times be bold and revert.

IMO there should be more blame (vitriol? 😂) directed at Maxime Bouvat-Merlin who is the guy who determines the releases; I assume he tells CEO “we’re ready, releasing new controller next week” - the CEO shouldn’t need to micromanage because he should be able to trust his reports.  Either Maxime did not have the information (thus no respect from his reports so should be dismissed) or he lied to CEO (gross misconduct so should be dismissed).  He’s the product guy, he should be held accountable.

So many of us are feeling acute embarrassment because we’ve recommended Sonos to family and friends - now our opinion is diminished.

Tangent: with this rewrite and offloading to Sonos servers, I wonder if it’ll be possible to remove the need for S1&S2, given that the original reason cited was that the older devices didn’t have the resources.  If some of the processing has been removed, has that freed up resources?

Of course it was removed, users could do something beforehand and their ability to do them after the update was removed - never mind the incredible number of bugs that were introduced.  Although, by the same logic can it be said they weren't introduced?  How Sonos came about to that is completely irrelevant to users.

I'm just trying to imagine explaining to a user why they can't do something in my code isn't because it's been removed but because I started again and re-wrote it.  Bizarre logic.

They should maybe just release the App that Patrick has used since Christmas because that was great apparently.