Sonos Official

Update on the Sonos App from Patrick Spence

Related content:CommunitySonos

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Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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E

Eilis B

Contributor I

And no one has yet mentioned my issue - I cannot listen to NON-UK RADIO STATIONS anymore. This is why I have a Sonos system in the first place. So pissed off …..

K

King Robert the Brus

Lyricist I

Just give the old app back…you know...the one that is functional, until you get this new abomination of an app up to basic standards. You would think someone over there would have thought of that but...hubris

jgatie

The old app was wonderful. “If it ain’t broke, don’t fix it”.

Old app: easy to use, intuitive. No instructions required.

New App: Clumsy, needs 30-page instruction manual, inferior responsiveness.

Threads on the “easy to use, intuitive. No instructions required” old app when first released:

https://en.community.sonos.com/controllers-software-228995/the-new-app-is-really-bad-6792651

https://en.community.sonos.com/controllers-software-228995/comments-on-recient-updates-6792627

V

Veeper

Prominent Collaborator I

Just give the old app back…you know...the one that is functional, until you get this new abomination of an app up to basic standards. You would think someone over there would have thought of that but...hubris

All they would have to do is label 16.2 “DOES NOT WORK WITH ACE” and slap it on the Apple App Store. Furor quelled.

But noooooope. Their hubris has gone to plaid.

AMPx2, One SLx6, Play5x2, SUBx2, Play1x2, Move, Roam (Yuck), ARC, PlayBar, Beam, SYMFONISKx2, Awful New App.

MoPac

Headliner III

chambolle:

My Sonos playlists show when expanding Sonos Favorites. I just hope they can be archived using SonoSaver for Windows. Haven’t tried it since Sonos app update.

L

Loyal customer for 12 years

Enthusiast I

As said by others, too little too late, can’t stop hating them for destroying my enjoyment of using their system to listen to my music, completely lost faith and trust in Sonos, don’t see them survive this. 🙁

G

gedarnd

Contributor II

I would just like the team to reflect on the fact that you are putting out an apology that says it might take *five months* to get the volume controls to an acceptable state.

Five months for working volume controls - is nobody ashamed? Nobody in the organisation with any sense of accountability?

S

Stewart Harris

Lyricist III

On 23rd April 2024, I received an email from Sonos entitled

“A big update is coming to the Sonos App”

Within that email was a question and answer list which included

“ How will this affect my system?

We've taken great care to ensure that this update only enhances your Sonos experience. Your products, features and services will work as they always have, and all your settings will be saved”

Also, there was an exhortation to Turn on Automatic Updates……

Maybe I’ve missed something - but this doesn’t seem to have been addressed in the CEO’s apology.

D

DeRochier

Trending Lyricist I

As I wrote in my one-star review of the new Sonos app in the Apple store, the product manager for the app should be fired (if they have not been already). I have been an enthusiastic evangelist for Sonos since buying my first speakers. Now, based on the disastrous app that was released in May, I am actively warning family and friends away from Sonos. I have spent hours trying to resolve issues created by the new app and I have yet to be able to play a single playlist created on my Mac through the Sonos app. The premature release of the new, highly-flawed app has me questioning whether I should abandon the Sonos platform altogether.

C

chambolle

Enthusiast II

chambolle:

My Sonos playlists show when expanding Sonos Favorites. I just hope they can be archived using SonoSaver for Windows. Haven’t tried it since Sonos app update.

Mine do not display and have not since the May 7 revision. Nor does ‘recently played,’other than to say ‘will display once you've played content...’ which I’ve done. And ‘recent searches’ hasn’t changed for two months.

Did you do the July 22 update? Is that when your playlists first appeared again? Others have warned against allowing that last update; I’ve thus avoided it.

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