We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.
Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.
We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.
Thank you all for your patience, Your Sonos Team
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Hi @Fat Fred, check out Qobuz; they have an outstanding catalog of classical music, all available in CD quality or better.
I disagree with you. I don’t find that this adds any value. I need people who can tell me how I can get the best out of Sonos, not people who keep telling me over and over again how bad Sonos is.
I felt like this needed to be posted here as well :-(
I disagree with you. I don’t find that this adds any value. I need people who can tell me how I can get the best out of Sonos, not people who keep telling me over and over again how bad Sonos is.
Ok fat Fred but if Sonos actually got their act together you wouldn’t need as much help. Pre May my system was working well and doing everything I needed. Post May it’s broken and it’s not a piece of worn out hardware it’s a bunch of people who don’t care about us.
I don’t get it!
How is it that a company says that in future it will do what any sensible and normal well run business would do in any event and expect its customers to be delighted with that news?
I guess they are finally admitting how incredibly badly run they are and telling us they will never let it happen again!
All I can say is thank god I was not a shareholder as well as a customer. Being one is bad enough!
Isn’t it time these bozo’s got themselves a decent Board of Directors with some independents if they are not already in place, who would not stand for such a farce and could stand up to the executives who clearly don’t have a clue!
In the interests of fairness, I should report that the latest MacOS sofwtware update has fixed access to my local library, so I am at least now back to a functioning system.
In the interests of fairness, I should report that the latest MacOS sofwtware update has fixed access to my local library, so I am at least now back to a functioning system.
That’s great news @j-pkeates lets hope the ordeal is soon over for all of us.
I remain frustrated that in this new era of customer focus there is an update to the Android app that I have still not received and there is no indication of when I will receive it. Meanwhile Sonos are actively advertising their new products, the ones that probably delayed the latest app update that I can’t get.
Meanwhile…..3 months later…..still not even seeing mediocre experience, much less “exceptional”.
Try harder.
Meanwhile…..3 months later…..still not even seeing mediocre experience, much less “exceptional”.
Try harder.
I was thinking that the last couple of updates had greatly improved things - the new Sonos App seems to be working well here. I’m not saying there isn’t still room for improvement, but movie and music audio (local & online streaming) is continuing here without any playback interruption and all Sonos devices are ‘happily’ discovered/working without issue, standalone, or grouped.
If you are encountering issues still, then it maybe best to reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.
Since the last android update 80.09.04 and 80.10.06 everything works at 95%. Only the thumbnail image of the stations are not displayed in the chosen player (or group) when starting playback.
Two Play5-2 in stereo, 2 era100, 1 play one, 1 roam, on Devolo CPL network, wifi 6 in 5 Ghz. Services: Spotify, Radioplayer, Radio France, MyTuner, SonosRadio.
Meanwhile…..3 months later…..still not even seeing mediocre experience, much less “exceptional”.
Try harder.
I was thinking that the last couple of updates had greatly improved things - the new Sonos App seems to be working well here. I’m not saying there isn’t still room for improvement, but movie and music audio (local & online streaming) is continuing here without any playback interruption and all Sonos devices are ‘happily’ discovered/working without issue, standalone, or grouped.
If you are encountering issues still, then it maybe best to reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.
Ken, when you say, “music audio (local & online streaming) is continuing here without any playback interruption,” do you mean you’ve been able to add a local music folder to your Sonos Music Library? I’ve been trying to do just that, but I can’t. I type the pathname of the local folder (//HP-ENVY-34-****/E/Non-synced music) into the app and it has a good think about it and then says “Sonos was unable to add the music folder Please check that the path to the folder, and the username and password if needed, are correct. Reason: Unable to add the shared folder "//HP-ENVY-34-****/E/Non-synced music" to your Music Library (1002)."
Only way i could get local library back was setup on pc using Windows app. Then sync library. Still can't use same as before setting up. Keeps wanting to login as owner. I am the owner. Also no default search for library, just takes me to Spotify which I don't want
Ken, when you say, “music audio (local & online streaming) is continuing here without any playback interruption,” do you mean you’ve been able to add a local music folder to your Sonos Music Library? I’ve been trying to do just that, but I can’t. I type the pathname of the local folder (//HP-ENVY-34-****/E/Non-synced music) into the app and it has a good think about it and then says “Sonos was unable to add the music folder Please check that the path to the folder, and the username and password if needed, are correct. Reason: Unable to add the shared folder "//HP-ENVY-34-****/E/Non-synced music" to your Music Library (1002)."
Yes the local library folders from my NAS work fine - make sure you share the folder using the SMBv2 protocol (or higher) - a share on Windows 10/11 now defaults to that if using a PC to share your library. The user on the share ideally needs read-only access and just ensure the path and credentials are entered correctly. On a Windows PC also ensure the network mode is set to ‘Private’ rather than the ‘Public’ default option.
Just unsure the share is not using SMBv1 or HTTP to share the folder as those protocols are not supported by the new Sonos App.
To confirm,
I use the url of the nas, not a share, to set it up on sonos win app eg \\nas01/music login set in windows app and it syncs over for Android app. I also use wired Ethernet not wifi since this debacle and the sonos is found within 2 s3conds. Using wifi, nothing but trouble
Thank you both, Ken and Wary Traveller, but I’ve spent all day on this and got precisely nowhere. What is particularly frustrating is that a few weeks ago I had my entire local music folder in my Sonos Music Library but then it disappeared without warning or explanation and now I can’t get it back again no matter what I try. It’s like Chinese Water Torture but not as much fun. I hereby give up.
Thank you both, Ken and Wary Traveller, but I’ve spent all day on this and got precisely nowhere. What is particularly frustrating is that a few weeks ago I had my entire local music folder in my Sonos Music Library but then it disappeared without warning or explanation and now I can’t get it back again no matter what I try. It’s like Chinese Water Torture but not as much fun. I hereby give up.
Maybe give Sonos Support a call to see if their Staff can assist you to resolve the matter. Here is their link:
I’ve installed the latest update today and what I’ve noticed so far is albums in music library are still not sorted correctly and playing anything from music library does not show in recently played. Hope all issues are sorted soon, it’s been months now.
Yes no display of thumbnails in local library, taking g a break and will try after next update. Using a Yamaha portable looking good
I’ve installed the latest update today and what I’ve noticed so far is albums in music library are still not sorted correctly and playing anything from music library does not show in recently played. Hope all issues are sorted soon, it’s been months now.
How are Albums not sorted correctly?
So now the situation is that if we want to play local folders in Sonos, we have to use iBroadcast, otherwise we can’t. Is that the way Sonos want it to be?
So now the situation is that if we want to play local folders in Sonos, we have to use iBroadcast, otherwise we can’t. Is that the way Sonos want it to be?
Depends on what you mean by “local folders”? Local on a PC/Mac/NAS? Nope, those work just fine. Local on a portable iOS or Android device? That functionality has been gone for years due to Apple and Google cutting off local access by outside hardware.
So now the situation is that if we want to play local folders in Sonos, we have to use iBroadcast, otherwise we can’t. Is that the way Sonos want it to be?
Depends on what you mean by “local folders”? Local on a PC/Mac/NAS? Nope, those work just fine. Local on a portable iOS or Android device? That functionality has been gone for years due to Apple and Google cutting off local access by outside hardware.
I mean Local on a PC. I’m glad that works just fine for you. It doesn’t work at all for me. But then, I haven’t got a degree in Computer Science and I don’t know my NAS from my SMBv1.
I’ve installed the latest update today and what I’ve noticed so far is albums in music library are still not sorted correctly and playing anything from music library does not show in recently played. Hope all issues are sorted soon, it’s been months now.
How are Albums not sorted correctly?
I have music stored on a nas drive, nothing has changed how it’s sorted but won’t display properly on Sonos, whereas previously it was. Looking more closely if it’s the same artist the order is correct, all the albums with multiple artists are displaying in alphabetical order of artist name. I do have sort by track number selected.♂️
Hello @Niffty , have you got the latest firmware installed on your speakers? This sounds like the problem addressed in a bunch of threads here which has now been sorted out.
♂️