I just don't understand removing functionality. These notes from the CEO do nothing to reassure me about my local library, which even before they broke the app, I could not use because my library is too big. I have a subsonic server running and now I can no longer add that, so my local library is basically unlistenable unless I go through a lot of gyrations. I have a lot of music I cannot find on streaming services!! Nowhere has anyone addressed the removal of 'other' music sources.

What killed me the most was I had an old device with an old version of the software on it and about a month ago, they decided to get rid of that too. They literally took away the only viable workaround. What a horrible way to do business. I do development for a living and if I delivered something this substandard to my users. I would hide my head as I restored the old version. And I would profusely apologize. 

I may sell my speakers and look for something else. 

Gosh. Are you people saying this isn’t ‘easier, faster and better’?

Santa Barbara, Calif., April 23, 2024

Sonos Unveils Completely Reimagined Sonos App, Bringing Services, Content and System Controls to One Customizable Home Screen

Modernized app and platform puts listeners in the driver's seat with a personalized experience that makes listening easier, faster and better.

Like that hasn’t been quoted before… x10,000.

I literally had to come here just to even see the note, as the app is so broken it just defaults to “No system was found on your network” after very quickly flashing the note on the home screen upon launching the app.

My entire system is down and is currently a very, very expensive paperweight, including the Move 2 I just bought at the beginning of the summer and have yet to use once. I hope this issue is resolved soon and that I’m able to find a workaround in the meantime. While I appreciate the accountability and acknowledgment, having the entire system down is incredibly frustrating and disappointing. 

Congrats you can change volume, ALL my Sonos devices are totally gone!

The updated App I received today, 8-5-2024, still does not included a play button for an album or the ability to create a playlist.  I use Idagio streaming service for classical music.  I inquired about the lack of a “Play” button previously and was told by email from customer service that this would be fixed in the next update (that was in June).  I find it strange that a simple function like a “Play” button to play an album is still missing from this App.  I can only play one individual track of an album at a time in the Sonos App.  After the track plays I have to click on the next track to hear it.  In addition, there is no way to create a playlist while using my streaming service.  A “Play” button was present prior to the App change in May 2024. A “Play button” is basic functionality for a music player.  In the old days if you bought a tape player or a CD or even used an App there was a “Play” button to start playing the music.  If the manufacturer left that out would you buy it? Sonos has ignored this problem in the revised App and its updates since May. I do not know if others have this problem using other streaming services.  Perhaps I am in the minority using Idagio and therefore the issue will remain on the back burner.  I currently subscribe to HD Radio on Sonos.  I think it is time to cancel that service until the App is actually fixed.  Others should consider this. Continuing to purchase from Sonos adds insult to injury.  I also held off from purchasing a pair of Sonos 5 speakers. 

I’m just going to say this - I’ve shared my pissed off more than once in this community. There’s no defense for “stupid”. 
 

I work at a big box - not saying which but I’m as depressed as the color of my shirt. People are returning product because of the app and its issues. I love Sonos - I’ve been a Sonos fanatic since the beginning - they screwed the pooch on this one. Patrick makes about $5 million a year. The board of directors are idiots if they continue to support this guy. 
 

okay I shared more pissed off - apologies

Whereas the Sonos App is working okay here (see below). My own thoughts are, if you’re having difficulties with the Sonos App and your own System and have not yet done so already, it might be worthwhile to try to reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

@Ken_Griffiths 

thanks Ken - been doing this a really long time. App sucks -I can get around things and figure things out but customers don’t want to deal with that. Normally people just want it to work (like my wife) and with the new app they get frustrated. I use SonoPhone sometimes when I’m really frustrated or “Lyd for Sonos” on my watch. 

Ever since the new update, I am unable to locate my Play1s. I have followed the steps of resetting them and trying to add them with the app and I keep getting feedback that the play1 is not plugged in.