Update on the Sonos App from Patrick Spence

I too don’t subscribe to streaming services. I stream the music I have purchased on CD and ripped to FLAC format on my NAS drive and also listen to a couple of internet radio stations.

I’m lucky as I realised that my iPad had auto updated to this mess of a release and stopped the auto update on my Android devices so I still have a working system. For a short while I gave the new update a try on my iPad (the 2 versions could co-exist at that time) and it was awful so I completely removed Sonos from my iPad.

It is inconvenient to have to manually update apps on my Android system to avoid updating Sonos, but I will continue to do so.

Is that correct? I always thought with Android that you just switch off the auto-update for just the App/Apps you don’t wish to update and let any others auto-update. See attached example from my Android device (I’ve just selected Disney+ here, but it’s the same for the Sonos App too?)

If you manually select Update All (because you want to control when updates are applied), All Apps are updated.

Thanks,  I’m not a huge Android user, but have always thought that the Apps on my tablet all auto-updated except the ones where I uncheck them in the Play store. Those unchecked Apps (I thought) had to then be manually updated? 

I do update all my apps automatically anyway, so I’ve never tested these things.

Do you allow your developers to write “Something went wrong” error messages?
Just curious… :)
 

There are multiple scenarios of how the auto update works. In general:

Default - Any app you install will be automatically updated in the background after a new version is made available in the play store. This doesn’t mean an immediate as soon as available update occurs though. There are variable timing algorithms, WiFi vs Mobile connection and other variables, so there is often a period where a new version is available in the play store but not installed on the phone/tablet yet. Left alone the apps will eventually update and unless an app also performs a self check, it happens without the user noticing.

Disable Auto-Update for a specific app - the default behaviour above excludes the app and it requires the user to request an update. This can happen in one of two ways

1. The user requests an update on each specific app excluded, so only that app has an update performed
2. Multiple apps are listed as needing updates, the user selects the manual Update All button rather than go through each individually, which then acts as a shortcut for the manual per app request and upgrades all apps listed that have newer versions available.

Disable all auto-update - User will need to regularly go into the play store and update all the apps manually. As above this can be an individual app at a time or even more likely, after skimming the list of apps, the manual Update All used.

I don’t think they can and protect headphone sales which were the driver for this crappy app. The old app won’t support their new products which is how we all ended up with this rubbish.

Depends on the error.

I thought the headphones were Bluetooth only and won’t connect to wifi. As far as I’m concerned they are not really a Sonos product same as roam. They are just like a.n.y.other companies offerings

It’s just another letter. We’ve seen this before (S1/S2).

I believe the customers are the greatest marketing tool for Sonos. I used to brag and show off my Sonos equipment. Now I do not. I think most Sonos customers are leery of even buying any new Sonos equipment. I don’t think Sonos is as special and unique as it once was. It certainly does not excel in the customer service department.

Imagine having the coolest, fastest, most high tech car in your garage. When people came over they’d get the tour and the test drive, and they’d love it. Now imagine that overnight, without warning, a large portion of the bells and whistles and tech on that car were removed by the manufacturer and it only started up half the time, and when it did start up the ride was clunky and unreliable… but months later the manufacturer is telling you to trust them, it will all come back someday. Considering that the manufacturer remotely controls your everyday functionality and the overall reliability of that car, are you still showing it off? Would you even recommend that car?