Update on the Sonos App from Patrick Spence

You guys…

It’s not holier than thou, I’m just saying it works for me. I’m allowed to say that. 

Here’s something Patrick Spence and SONOS could actually do: Offer customers, at no charge, appopriately-sized boxes and packing material for each piece of registered SONOS equipment. This would facilitate the shipment of units from people who have given up on SONOS to those who haven’t. This thread and others seem to indicate that there are plenty of people in both groups, so for SONOS to facilitate that market would be win-win. And he could go further and include with each shipping box a pre-paid UPS label with address to be filled in by the sender. Just a thought.

So you don’t want any money for your speakers? If that’s the case, I’ll send you a box?

Of course the seller would want the money, but that’s what Venmo and Paypal are for.

Yes, or in other words, “when you’re in a hole, stop digging!” When your software already does not properly support the existing product set, stop introducing more products. I understand the software/app development team and the new products team are probably separate, so critics here will say Sonos can simultaneously fix the app and introduce new products. But at the same time, it’s just logical that demanding the app support more products can at best be neutral to the app, or much more likely complicate and destabilize it. When the level of app dysfunction is already an existential threat to the company, and the app team has already fallen behind, pause new product introductions! Yes that will piss off Wall St., but certainly not more than this app disaster has done?

Read your response  to my post again.  I am having major problems like thousands, nah, probably millions of others. We're all fed up with Sonos.  Others who have read my post have also slated you for your response.

Your response was all about how great you are at adjusting things.

We have paid out for a premium product. We expect it to work from the app (like it has continously up to May). We should not expect to have to adjust router, mesh. ...... all the settings say you do to make it work. If you are actually doing that, then you should be complaining also, because you simply shouldn't have to because a major multi-million dollar organisation foists a totally sub standard app onto us all, knows it's utter garbage, and then after 12 weeks of suffering no ability to really play / operate the system, sets out a road map to recovery, inside a really weak letter of apology.

Who's right eh?

Enough.

Let's not bother with any further exchanges. 

Sonos currently stinks, and the majority of it's users are saying the same.

If I recall, weren’t all of the remaining issues with the app to have been resolved by the end of July?  Now it’s pushed out until at least October.  I’m one of the people waiting on playlist management to be restored.  How in holy hell does it take five months to restore that component?  Something is not right here in regard to the explanation or the apology.  I am absolutely enraged at how badly Sonos has treated all of us existing customers.  I’m also willing to bet that not many of us even bought the Ace headphones after Wi-Fi streaming was not a part of the release specs.  Pathetic.

Nice sentiments when you say you appreciate our patience, but I’d remind you: we don’t have a choice here.  As to continued support, again: it was SONOS that dropped its support of US and our systems.

Given the mess that’s been created, I suspect it won’t be long before SONOS is sold off to a music streaming company for pennies, in hopes that the new owner can clean up the mess.  Perhaps it’s time to just make the controller software open source would offer SONOS users more hope than what we have today?

Seriously -- we had to find out he errors.  This app is horrific.   you ruined a high end music experience.   Was anyone held responsible and fired?   They clearly should have been. 

I can’t tell you how frustrated I am with your new application and the incorrect information I got from countless calls to your support team.

I have two homes with two separate systems and over 12+ speakers. It worked flawless w/o interruption until the new application happened.

Music went in and out, systems forgot the wifi. Countless hours of support to tell me that my wifi is slow or I needed a new Mesh WIFI system which are ALL incorrect.

I had major issues with music going in and out on all streams of music. I use Apple Music the most.

I finally was about to sell all my Sonos speakers and go to Apple Home Speakers and decided to try one last option. I decided to try airplay from Apple Music to all the Sonos speakers. NO ISSUES AT ALL. NO SKIPPING, NO STOPPING, NO DROPS. NOTHING. Flawless like it was before the new Sonos Application was installed in May 2024.

So what this tells me is that it is the Sonos Application and not my wifi or new Mesh System,

Please let your Support Team know it is the Application because I spent money on a. new Mesh system to try to solve this continuous issue and it was not needed. It is the awful application.