So Sonos, It's been a while since your disastrous “improved’ app was introduced and guess what: it looks like nothing's happening anymore to get it working properly --The last update (minor stuff) has been released quite some time ago now. Let me guess: all the team (inclusing leaders) enjoying some well deserved vacation and looking back at a job well done?

Strong rumours of a new update coming  22nd July.

Every time I open the App, the search function is unable to find any of my local or my streaming service. I get a blanked screen for about 5 seconds and then ‘sorry, something went wrong’ pops up at the top of the screen.

so I have to go to account >content service >my service>reauthorize and then reauthorize all of my services for it to work. 
this is a 2 minute job -Every time- and it Ruins the experience completely. 
 

But let’s face it, these forums are just for gas release right? 
Sonos are not reading them, they aren’t doing anything to fix these issues. Just letting us bitch while they sail around in their yachts (bought with our money) with their Bose systems bluetoothing Spotify. 

What we need is for the music media to get back onto this and update their pages to say that PROBLEMS ARE STILL RIFE TWO MONTHS AFTER THE NEW UPDATE AND PEOPLE ARE STILL VERY UNHAPPY.

Then we might see another effort.   Till then, we just get a small warm glow in here from our own hot air and go back to Air-Playing our songs to listen. 

I think I’ve finally found the only thread that Sonos pay attention to because my last post got the ‘ please wait while your post is moderated’ 

So I have something to say to you guys:

’Something went wrong, try again’ 

Thats what I’ve been seeing on my app for the last two months. 
 

I’m curious as to what steps you take to see/reproduce that controller error, as I sometimes use an iPhone controller too and I don’t see the issue - can you maybe outline the steps and I will try to see if I can reproduce the problem here, although it may depend perhaps on which service(s) you use that cause it.

I see you have Siri in use in your screenshot too, does that have any bearing on the issue?

I open the app. Today I clicked on the search bar. Entered in the name of the artist I wanted -could have been Electric light orchestra?? And got five seconds of blank unfilled screen grey blobs as in the picture and then got that message. 
I had already gone through the usual process of having to re authorise both my plex and tidal accounts which sometimes solves the problem. 
but this time I’d tried it a couple of times after doing that and still got the same result do I screen grabbed it. 
the Siri being up was due to my trying to do it quickly and setting off the Siri - I use a button to activate Siri because I don’t like being monitored 24-7.

Looks like someone from Sonos was listening! This is the thread  to post your constructive criticism in everyone! Maybe we’ll start to see some kind of return to an app that can be used instead of Airplaying when we want to listen to anything!!!

FYI just tried again. It worked. But it’s hit and miss since the new app. 100% miss until I reauthorize and then approx 60% miss. 
but then I tried to click on an old search history item which was spelt exactly: Dire Straits and it failed again. Surely even if I spelt it wrong it’d just give me a bad search result- not that message. 
 

I forgot my manners, too excited. 
Hi Ken, thankyou for trying to interrogate my problem.  
Im sorry that you are in the position where your job is to help others in this terrible time for Sonos. It must be really difficult and you have my empathy. 
thank you again. I really hope things get back to usual for you. 
Fingers crossed the next update adresses some more issues. 
 

@Dinner 

Just to say I’m not working (I’m long-time retired me) I’m just an enthusiast and Sonos fanboy (so many keep telling me) .. Anyhow, I have tried to follow your steps…

Firstly, on my iPhone I had to enable the search history as I had that feature disabled. 
Next I searched for Dire Straits, but used the incorrect spelling ‘Dire Straights’ - that actually worked and returned lots of results. I noticed that the Sonos App only seems to save the actual search history, when I select a result, which is always in my case the correct spelling in the ‘results’ list or at least that’s what I am seeing here.

Anyhow I selected the Artist from Apple Music and played a few things.

I paused playback on the chosen room and returned to the search and I just see this (screenshot below).. if I select that saved search item - it also works.

So I’m just struggling at the moment to see/understand how the Sonos search saves the incorrect spelling of ‘Dire Straights’? (as the example I used) as it only seems to save when I select an actual result as far as I can see?

Hope that makes sense, I did not see a ‘Something went wrong’ error. Well not at the moment in the initial tests done here.

@Dinner,

Can you recall what you selected in your misspelt results list. I’m just wondering if it was maybe an old search and that whatever you selected was now perhaps no longer accessible/available? Maybe that’s what causes the error message to appear? - just as a thought?

I don’t actually think I selected a misspelt old search item.I cant see any in the list. 
I selected Dire Straits. And the problem I initially posted happens too regularly to even count. 
Here’s the list at this point: 

but you're right, the list seems to only remember the successful searches as far as I can see. 
as for no longer being accessible. Most things I search for are on my plex server which hasn’t changed for at least a year. 
but I also have tidal, so you’d expect even if the plex wasn’t talking to Sonos, tidal would have something. 
 

but that message was a malfunction message right? Not an. I can’t find it message so I think it’s a moot point. 
 

Yeah fair comment about the error message, but that’s something Sonos could adjust later, it’s perhaps not a priority at the moment in the grand scheme of things. I became interested in your post, as I can’t say I’ve seen the message in my setup here.

You mentioned Plex and my first thought was maybe the local Plex server is using some power management features (spinning down drives etc.) and not connecting immediately and causing the error. So that might be worth exploring, perhaps, and if it’s that, then maybe let Sonos know.

There was an update to Plex sever in the past two weeks too, so maybe ensure you have the latest version installed, v.1.40.4.8679-424562606.

But I’m really curious. Why are you trying to solve problems for people? 
The rhetoric from Sonos has been arrogant even while admitting in a very small way that ‘there have been a few oversights’ which obviously they have to do or it’d be curtains for them. So not really what you’d call apologetic, just enough for music blogs to publish and save a complete routing. -so not really good enough. 

The new app seems to have been entirely rewritten to accommodate a new set of headphones used while not at home. Not to improve anything for their millions of fans(I was one) 
 

I’ve been so broken on Sonos by this whole incompetent debacle that even if things do get better, I don’t think I’d ever recommend Sonos to anyone ever again. EVER!!
it took me ages to set up the original Sonos gear to work flawlessly including hardwiring almost all of my gear due to network issues. Then this update happened and ruined all my joy!!
 

What gives you the strength to help others on this. 
surely you’ve lost your fanboy status by now?

Yeah, latest plex about three days ago. Server and iOS updates done in that time period
and the search is set to ‘all services’ not just plex. 
subsequent searches show tidal has all of those artists on their list

And FYI

in the past two months I’ve uninstalled the app completely and reinstalled the Sonos app numerous times and have made sure I had the latest updates on everything linked to Sonos before I posted anything negative. 
I have only one router and no wifi repeaters. And my Sonos gear has assigned ips. But a few daisy chain switches in the mix. 
my plex is on a nas.  It all worked really quite perfectly once I hardwired most of the Sonos gear. 
then the update…

And I ve got my server running at full spec because others stream content so I doubt it’s spinning down a t any point. I wouldn’t have set conservative values in. I keep spare drives for hot-swaps if there’s a failure. 

Good question - years ago I hung around here with other users trying to help anyone/everyone dropping by, as it improved my own network/sonos setup here and it helped me to troubleshoot my own early Sonos issues and it was useful to know what hardware worked for people and what didn’t and how to reconfigure things when they didn’t work.

Every day is still a school day and so I chose to carry on and do more of the same - it’s just a hobby. I’m not bothered by the fanboy label that it comes with, it’s still nice to help some users get their audio issues resolved. 

It’s not difficult, besides it helps keeps the ol’ grey cells active and I can just down tools any time I want and walk away. I continue to learn too about a good many other products, besides Sonos hardware/software.

Well I have a different view of why these changes are perhaps taking place, but sufficient to say I don’t think it’s solely because of the Ace.. the Ace could easily get by using a standalone App. I think it’s more about a new vision for a wireless multichannel audio system and that there is a bigger overall aim by the company management and the Sonos developers.

Well i’m still here because I’m as curious as the next person to see what comes next from Sonos. I guess I’m just a little more loyal to the brand than some others. Only time will tell though how things will turn out. I’m a little more patient than some perhaps and prepared to wait it out. As I keep mentioning my own glass still remains full, rather than half-empty.

i just got my new roam 2 today. First sonos purchase. Last sonos purchase. I had no idea I was walking into a two month old, fully blazing dumpster fire with no end in sight or guidance from the company. The app is horrible and won’t do half of what I expected. Plus third party nonsense everywhere you look. It’s 2024 and security is a thing. At least I got a decent, if not overpriced, bluetooth speaker. Bye bye sonos. No one needs this bull feces.

Well good on you mate! I’m very impressed by that kind of ethos. I hope the interest and learning you cherish and nurture keep you young for many years to come! 
Unfortunately I don’t have that much patience at this point in time and certainly not enough money  to feel I have other options with my audio setup. So it’s hard to be zen with a company that I feel has; in effect, devalued my investment. However that same fact means I too will have to try to wait and be patient for some meaningful progress from Sonos. Sadly, I’m haunted by the gut feeling that the company directors are, right now, quietly their shares and investing in the next big audio thing. Hope I’m wrong. And only time will tell.

Maybe the next update will iron out a few more of the issues. But even so, I think the layout design of the new app, problems excepted, is less intuitive than its predecessor and more difficult to navigate. However I come from a time where tree menus were a practical necessity. 
I could cope with a situation in the new app where the same settings menus could be accessed from multiple Home Screen/sub screen points but it seems that they’ve moved away from the tree menu style yet failed to provide those multiple access points so you’re  left trying to find the ‘one way in’ by tapping on every little word or icon I the hope it might get you where you want to go. 

But I’ve said for years: ‘You only get old when you refuse to accept change’ so I suppose I should practice what I preach. 
 

So after all that philosophy and moaning, I do have one more practical question: 

what’s your opinion on the volume sliders, I feel they are much less responsive and harder to ‘grab’ with your fingertip but actually seem to require a lot more physical pressure on the phone screen to adjust. You mentioned your primary device may not be iOS, are you experiencing the same with your main device? 
Respectfully

@Dinner … I could be misreading how the interface works, but I’ve found that if I tap the ‘’slide’ just ahead of the button on the volume control, the button moves up and increases the volume; similarly if I tap behind the button, the volume goes down. Trying to move the button back and forth by pressing it doesn’t work reliably for me. 

Since Sonos has not seen fit to provide any guidance on this, it’s trial and error. But that’s what I’ve concluded based on my attempts to use the new app. Others may tell me I’m all washed up, but thus far it seems to work on my ipad.

Yeah you got it. Tapping either side increases and decreases volume by 1. It’s imo the best way to make granular changes. 

There is a user guide here for the Sonos App… hope that helps.

https://www.sonos.com/en-us/guides/sonosapp

Thanks for pointing me to the ‘user guide.’ Just two quick observations:

First, it’s not exactly simple, straightforward and intuitive, is it? This reads more like the instruction manual for a VCR circa 1985 — you know, the one written by a guy in Taiwan in ‘English as a second language,’ that nobody actually read once they’d figured out how to hit the power button, ‘play,’ ‘rewind’ and ‘eject.’

Second, most of the stuff in the guide seems to address features and functions that aren’t currently working, see, e.g., the ‘recently played’ display that has said ‘cannot load data’ or ‘will display once you have played content’ for the past two months, ‘recent searches’ and other various functions and displays.

Funny thing is that before Sonos rolled out the new app, which it touted as an improved user experience, I never needed to resort to an instruction manual to figure out how to operate the basic controls for my system. It was relatively simple and self-evident. Now it’s not possible to figure things out by trial and error because some things may actually work as intended and others simply will not — how is one to determine if he’s doing it right or wrong if it won’t work either way? That’s a rhetorical question… obviously he can’t.

All of which leads one to wonder why these IT nerds can never just follow a few simple maxims, like ‘if it ain’t broke, don’t fix it’ and ‘keep it simple, stupid.’

I saw the ‘App Guide’ back in early May and a read through, just quickly, showed me where things were and I’ve found the App really simple to use - it reminds me of the Amazon Music App in some ways and so I became quickly familiar with its workings. It’s far simpler/easier to use than the S2 App and maybe more in keeping with what some ‘youngsters’ are perhaps really familiar with in terms of Apps on their phones -  I just try to stay ‘young at heart’ ..ha

Actually I thought the App Guide was okay - it was an extremely easy read, I thought, and a helpful introduction to the new App.