The new Sonos Mobile App & Web App

new May 2024 app is junk, wish I could refund my entire system, who the heck were the test group for this - total crap.  Roll it back and give us the old app

I’m ready to junk my Sonos system and that is saying something given the number of components I own. They refuse to give the smaller streaming services adequate notice before they roll out new versions of the Sonos app. Hearts of Space (HOS) got ONE WEEK’S notice and couldn’t do any testing in advance. Consequently HOS does not work AT ALL through Sonos. I think you can play this week’s program but that’s about it. Thankfully HOS gave all their users a heads up. Accordingly I was saved from upgrading my Sonos app. I have no intention of going to the new app until HOS tells me that they have been able to resolve all the issues. And by the way, they expect it to take some time because they are actually going to fix the problems and then thoroughly TEST their app with the Sonos app. Hopefully Sonos doesn’t force me to upgrade before HOS is ready. 

I was in IT for 38 years and frequently had to coordinate testing my app with many other apps. Shortly before I retired I implemented a new version of an app that had to work with 60 other apps. It took 6 months to test. If I would have pulled the kind of BS that Sonos continually pulls on their smaller streaming partners, I would have been FIRED! 

I’ve had a Sonos system for many years. I bought it for the expressed purpose of being able to stream XM radio and HOS. If I can’t do that reliably, then I might as well trash the thing. I’ve got a lot of money sunk into this system but I’m seriously thinking about trashing it and buying something else. I don’t know anything about Heos but I’m going to check them out. But first I’m going to check with Sonos to see which products they work with and how well they work together. This is complete and utter kaka. 

If you haven’t already upgraded to the new app, don’t - run, run like the wind in the other direction!

Thought grouping was borked when I went to group on my Playbase. A reboot of my setup seems to have fixed it but my library disappeared. I am so glad my iPad didn't update. If it was playing up I would hope to re-up with Apple music.

Ps

I’m dubious I will be doing less taps to get things done. Will need some muscle memory retraining for sure.

I’ve owned Sonos for about 6 years now, and have as many speakers.

No, I’m not going to sell them all due to this update.

But will I consider replacing them with something else in the future?  Absolutely.  The reason most bought Sonos is because they have long been the Apple of speakers - they just worked.

This app does not.

I don't have that much gear but should have quit adding hardware after they bricked an old boost with an update.

Finally a light at the end of the tunnel! I just got an email from UPS, my bluesound speakers are coming a day early and will be here tomorrow! I got them from Crutchfield, fast shipping and 60 day return. I should have my local library up and running tomorrow evening and I think in Hi Res to boot! 

I’ll be dragging a bunch of heavy paper weights (also known as Sonos speakers) out to garbage on Saturday!

Please don’t throw them in the garbage.  There are plenty of places you can sell them or you can e-waste recycle them and Sonos will pay the freight back to them!  There are lots of nasty metals/chemicals in those products that don’t belong in the waste stream.  thanks!

Well, this was a craptastic experience. 

1.  I can no longer access my music on the music server,
2. The Sonos app was near perfect, so it had to be updated?!  I could always open it and get a quick overview of the system, select the desired system and select what I wanted to hear, then easily expand it to the other areas as needed or desired.  Now, I just want to give up. 
3. The new Sonos application is not very nice.  It is visually unappealing, it is not focused on using Sonos, rather it is focused on visiting the help center and shopping for more Sonos products.  That is rather pedestrian.  Sono's products are not cheap, and I certainly do not need to go shopping from my interface.  Everyone knows how to type “Sonos” into their search bar.  Is Sonos really that desperate?
4. I have a smart home, and I use Samsung pads to control my Sonos system.  Sonos used to be something I showed off with pride, but with the new interface, it is an embarrassment.  Now I am faced with the dilemma of how to address it:
   1. See if I can change back to the classic look (which was elegant and architecturally pleasing to look at (plus it matches all my smart lights, the gate, etc.)
   2. Switch to another system (yes, there are Sonos alternatives)
   3. Pay someone to develop an application to control my Sonos (I would probably hack the classic one to do that since it was perfect) and then use it instead.

If you really wanted to update something, you should have updated the security of the system which is non-existent.  The Sonos system can be accessed by anyone with no username/password required, no certificate-based authentication or anything.  Anyone who can see your IP address can access your Sonos and use it to pivot into your network and likely attack all your other devices with only a moderate skill-set and publicly available tools.  

It begs the question: Why mess with something that worked well?

https://www.linkedin.com/feed/update/urn:li:activity:7188560506171858944/

If you have linkedin account just tell Tucker Severson directly what you think about this “upgrade”

This seems a lot worse than when they had problems making some changes years ago. Might have been when they split the apps up into two?

At least my library is back in the phone app. Maybe had to repopulate on the network after the reboot?