Either Sonos is going to refund my $150 or I'm going to sue them.
How did your lawsuit go?
How did your lawsuit go?
Probably the same place every other threatened lawsuit goes. Nowhere.
Thanks for rendering my $600 of Sonos products mostly useless without paying for a subscription or spending money on newer replacement products.
Let’s see...will I buy new Sonos products that allow me to do what I need from a company that has demonstrated they have no problem taking away what I’d consider basic functionality and a cornerstone feature
OR
Will I just spend that money on a product/company that will do the same, minus the propensity to handicap basic functionality?
Yeah, it’s been real Sonos, but I’m jumping this sinking ship. Your decision to make such a big change, blame iOS, and offer no kind of remediation is low.
BTW-you can blame iOS all you want, but that’s not how SW development works. Just admit you didn’t want the added expense to keep up with OS changes and didn’t mind alienating a portion of your customers to save cash.
Yawn. This is so last year.
As per my other post, this may not be Sonos fault, but it’s their problem.
So what do you want Sonos to do? Apple have make it impossible to play music stored on an iDevice over a LAN other than by using Airplay 2. There are numerous practical alternatives, including free ones.
In the absence of a magic wand, what do you propose Sonos should do to make things exactly like they were?
And it really isn't Sonos' problem. If you refuse to consider alternatives, it is your problem. Everybody else has moved on.
Hey John,
Hmm good question.
Hows this for a plan.
1/ Acknowledge the inconvenience this is causing my customers, recognise that I have sold them a product that includes a piece of functionality that may have likely swayed their purchasing decisions toward my product which I can no longer offer.
2/ Accept this is my issue to solve and that its probably going to cost my company some money, but you know what, these customers got me to the multi billion dollar business I have today so maybe I should show them a little more respect & empathy?
3/ Proactively contact my customers to let them know this has happened. Don’t leave them 8 months in the hope they dont find out, and if they do, leave them to figure out this has happened via an out of date community thread. 
3/ Go above and beyond THE ONLY free work around (that will work for me) relying on the availability of yet another providers service (Jeez when will they learn! What happens when that service becomes unavailable??? ).
4/ Offer my customers a proper solution.
Personally, I would be happy with any of the following
- a full refund on the items I have purchased
- an upgrade path that is calculated on the age of the product I own
- a subscription to a music stream like Deezer / spotify (I personally don’t listen to enough music to warrant a music subscription hence I dont have one but I am sure this would appease a lot of people)
Im glad you’ve “moved on” John - I suspect lots of Sonos customers will too if they havent already……!!
I hope you responded the same way when Apple decided it was a good idea to cripple their devices to save battery life…
Your cognitive dissonance shows in every post. But you are not alone, Apple users are so readily drinking the Apple Kool Aid that they will look for every splinter in other companies products or services, while happy to overlook the glaring beams in Apples practices.
Matter of fact, Sonos tried to resolve this for a year before they eventually removed the feature. Also, if I recall correctly they did reach out by e-mail. The fact it took you 8 months to find out, is not their fault, and it speaks to how crucial this feature apparently is to you.
Analogy for you:
You buy a sports car. After a few years, speed bumps are put in that your car cannot clear. Is it the car manufacturers fault that the car is now unusable through action of a 3rd party? Should they give you a car with greater clearance for free? Didn't think so...
1/ I don’t have an issue with my apple devices. They all do what I bought them to do.
2/ Feel free to post the original email sent to all Sonos users.
3/ Your analogy is flawed. Your analogy SHOULD be “you buy a new car. You select a particular car because it parks itself. The company that makes the software which enables the car to park itself (the subcontractor) stops providing/allowing the manufacturer to use that software. As a result, the car can no longer park itself.
Do you take the car back to the dealership? BLOODY RIGHT YOU DO !!
Maybe not if the car is 10 years old, but on a 3-4 year old car.?? I certainly would, and I don’t think thats unreasonable.
Maybe, you wouldn’t?
Either way, that is the correct CAR / SONOS analogy for this situation.
Had the world stopped producing electricity (enter the speed-bumps), and I was upset with Sonos, then your analogy would be more appropriate.
4/ How frequently I use this feature is irrelevant. I bought the system and Id like to use it more now we’re all stuck at home. If thats ok with you all.
Sorry if this is insulting, I think you have little idea of how commercial agreements / business works in general works.
On a final note!
Clearly this community is staffed by many passionate Sonos staff / shareholders, and I suspect you are all concerned (or maybe you were at the time!) about the impact this has on your business. Or maybe your not, because you dont understand the commercial ramifications of having to withdraw features and functions from products you have already sold and collected the revenues for.
Sorry Apple put you in a situation. But I bought my product from your company and Id expect you to provide me with a solution that is acceptable to me.
Regardless, when I started this search for a solution, I was a little bit disappointed with Sonos.
Having read this post, seen how you have responded to other unhappy customers, interacted with some of you and received your attempts at personal insults I have gone from a little bit disappointed to totally disenfranchised. I expected so much more !
Adios
jmwalker04 has a number of valid points. Sonos would do well to pay attention and properly address the issue for affected customers.
I bought 2 Play 3 speakers and a Connect unit, and yes it was with the only intention of playing my recorded music from my iPhone.
Im now expected to to pay more to make the system work as advertised. Minimum spend is AUS$314 to exchange my Connect for the new Port to make my system functional. Thats more than 20% of the original purchase price after less than 4 years, just to maintain its basic use.
My previous stereo system lasted 25 years, and never cost a cent to maintain. Sonos sound system lasted less than 4 years and is obsolete to me. Wish I had kept my old system!
Overall a very disappointing performance for a large company trying to engage with consumers.
What makes you think the Connect won't work going forward? Why do you think you need to replace it?
Edit: Oh OK - to get Airplay I suppose.
What makes you think the Connect won't work going forward?
I assume he was talking in terms of being able to play content from his phone. The Port, having airplay functionality, would allow that, while the Connect does not. Of course, you can get any modern Sonos product, including the cheaper ikea speakers, to bring airplay to a Sonos system, so there is no need to buy a Port.
What makes you think the Connect won't work going forward?
I assume he was talking in terms of being able to play content from his phone. The Port, having airplay functionality, would allow that, while the Connect does not. Of course, you can get any modern Sonos product, including the cheaper ikea speakers, to bring airplay to a Sonos system, so there is no need to buy a Port.
Yes realised this while you were typing your response and added an edit.
@Iphone person . I take it you don't own a computer?
For me these Play1’s are now expensive useless peace of … internet radio low resolution speakers. I have no other computer or streaming services to play my music files from.
Definitely will not expand or continue with any Sonos product.
Thanks for betraying your customers just for Apple business model.
For me these Play1’s are now expensive useless peace of … internet radio low resolution speakers. I have no other computer or streaming services to play my music files from.
Definitely will not expand or continue with any Sonos product.
Thanks for betraying your customers just for Apple business model.
Wow you went to the bother of registering but not of taking 2 minutes to read why this is not a change that Sonos has control over
.
@Iphone person . I take it you don't own a computer?
Ref discussion with jmwalker04.
Hi John. Yes I have a computer, it lives in another room away from my lounge room.
Just to clarify, my intention when I purchased the Sonos system was to be able to walk into my lounge room sit down and select and play the music recorded on my iPhone, just the same as I do in my car, and the same as I do with my Bluetooth speaker when I travel. This was an essential function without which I would not have bought the Sonos system.
It is not my intention to have a computer in my lounge room.
It is not my intention to have a computer in my lounge room.
Huh? You can put your computer in the attic if you like, so long as it is on the network somewhere. You don’t need to access it physically.
@Iphone person . As @controlav says, it doesn’t matter where the computer is - it’s just a store for the files. You would pick up your phone and choose your music in a way that would be virtually indistinguishable from how you use it now. This is how Sonos was originally designed to be used back in 2005, before ‘On this iPhone’ was added as a free upgrade in 2012.
There are in fact significant advantages to using the Sonos Music Library rather than playing from the phone.
So, if you wish to play your purchased music using the iPhone Sonos app, and as you own a computer, here is how to do it
https://support.sonos.com/s/article/257?language=en_US
I was under the impression that you came on here to rant, not find a solution. Please prove me wrong.
Why do I still have a Sonos system? There are so many other options and being able to play from my iPhone was keeping me on this antiquated platform. Grrrr. I don’t want some sad excuse that so is put on here nor do I think their convoluted instructions here to play my music on my phone don’t have me scrambling to stay.
sonos: weak excuse + weaker “solution”= becoming irrelevant
Typos? Can’t be bothered correcting because Sonos can’t bother reading
Add me to the list of upset customers. I will join a class action, please contact me. Manufacturer cannot / should not take away a paid for feature without due compensation. That’s got to be basic consumer protection. I was playing music from my iPhone to the Play:1 just fine for a few months after purchase. Then all of a sudden that feature is take away unilaterally. That is just not right. We need the product to be refunded/credited or reinstated to it original sold feature set.
Curios, has anyone reached out to Sonos customer service and get their side on this? Maybe they are offering compensation/credit?
So the “play from phone” functionality will still work on Android devices, just not Apple devices. If this makes people upset they might want to think about who to be upset with. Why would Sonos remove the functionality from one type of device and not the other might be the question to ask to yourself to decide who to direct anger towards.
Obvi! I guess they are just not as smart as Apple? Upgrading right out of SoNOS!
Moderator Note: Modified in accordance with the community guidelines.
Sonos no longer allows you to stream your own music.
100% False
All of the streaming options would require that I pay money for a service I don't want just to stream my own music
100% False
Either Sonos is going to refund my $150 or I'm going to sue them.
If the above statements are included in your affidavit, good luck!
Quick question @jgatie : Are you being paid by Sonos or have you ever been given its products for free? If so you should disclose your relationship to this community. Not doing so would not only be misleading, it would be unethical.
Don't feed the troll. (Who can't even attribute comments correctly)
@cknutsen, I’ve not received a ‘Thank you’ for my engagement on the community, let alone a product for free. According to your profile you own an AMP, therefore you can use Airplay.
Play music stored on your iPhone, iPad, or iPod touch
Quick question @jgatie : Are you being paid by Sonos or have you ever been given its products for free? If so you should disclose your relationship to this community. Not doing so would not only be misleading, it would be unethical.
You resurrected a 5 month old thread for a lame accusation like this? Sad. Quite sad.
Such a shame. I was given the Play 1 as a retirement gift from family. Now I can’t use it without firing up the pc. I don’t want to buy a subscription. I don't use it enough to justify it. Whatever the reason it was changed, it’s not good for customer relations. When we have family meals, I use their streaming services. I don’t remember any emails saying they were withdrawing the facility. It just wouldn’t work. Took me ages to find out the reason. I probably would get a Bose next time. They are small and very portable and don't need to be plugged in. And the music quality is really good.
maybe I should go back to the vintage turntable and Pioneer set up! It’s still working fine!
Holly thread resurrection Batman. So Apple withdraw a feature and it’s Sonos fault? That’s some odd reasoning. Besides this was well over a year ago and Sonos offer what Some provided as an alternative, Airplay.
But you clearly want a Bose so why not sell the Sonos and get a One? Sonos kit attracts great second hand pricing.
Alternatively get a Roam or Move as they don’t need to be plugged in either.
Although I’m pretty certain this is just atrolling post anyway.
Sorry. I was just reading through all the posts I accidentally came across when I was researching how best to play my music on my Sonia speaker without it costing too much. So I thought I would comment and mentioned my actual experience. I’m not sure what you mean by a trolling post. Isn’t trolling when people say dreadful, unkind things online about other people they would never say actually to them? I’m not sure how that applies here. I thought I was just adding a comment to a thread. I apologise if I’ve caused any offence. Certainly was not my intention. I love my Sonos. I was really excited to get it for a present. I just can’t use it to the full and I wanted to see how I could remedy that situation. I can read the irritation with my comment in your comment. I thought it was ok to just put your thoughts on a forum. I’ll gracefully retire from commenting and there was no ulterior motive. I mentioned the other make simply because my sister has one and she just uses her tablet or phone wirelessly to make it work. And it seems nice and not too expensive. I think cheaper than the airplay ones. I thought I could get one of those and use them together but apparently they won’t work as a pair either. So I think the technology has developed very quickly and left the Play 1 behind. Just a shame as I am Emotionally attached to the speaker as it was a present. So reluctant to swap it for anything really. Hope this clears up any idea there was anything other than a genuine comment. And i wasn’t really blaming anybody. Tech changes all the time. Built in redundancy I guess.
