New Sonos App Update!

Until I saw this I thought the users who were posting about Sonos looking to create revenue from subscriptions using the new app were being paranoid Now I’m not so sure  Why would you want to “hide” basic features behind a web based validation process? Besides adding unnecessary latency to the app the potential for the apps functionality to be disabled through an error or data corruption will impact reliability.

It will also make it impossible to play music from their local network during an Internet outage.

This looks like a case of centralised management gone crazy. 

There’s also ‘Play in another room’ so maybe it’s that? .. note these are the ‘Playback settings’ - The ’room queue management’ such as editing/re-ordering/saving/clearing a queue is a different topic - I’ve not seen anything mentioned about those things, at least not so far, but assume they will make an appearance at some point in the new App.

So far after the update I have no truplay so that is NOT a welcome additional feature. 1 week of ownership and feeling a ton of regret.

Did you also run the system firmware update after the app update?

https://support.sonos.com/en-gb/article/save-the-queue-as-a-sonos-playlist

Did find this... the 'at a future date' worries me a little as I am still waiting for free beer tomorrow...

Yo, @Bumper! I ran packet capture and performed a cornucopia of reverse DNS lookups to find the source of ads running in the new app. I’m reasonably certain they’re from 1e100.net, better known as Google. Try whitelisting *.1e100.net and see if the full feature set is enabled.

I totally get that whitelisting Google all but defeats the purpose of running an adblocker. Don’t shoot the messenger and stuff.

Haha appreciate this. Damn, Google, anything but Google . Checking my logs I don’t see 1e100.net at all but maybe they are using another alias?

Can’t edit my original post - meant to also say I’ll test out white listing 1e100.net and will post back 

Play next add to queue will make a bit happier. I post a lot of screenshots of the Sonos app so getting it a bit prettier would be a bonus.

Yeah, absolutely: packet capture gives me raw IP addresses that I feed into reverse DNS, which yields “least common denominator” domains. For example, I get ‘amazonaws.com’ rather than ‘sonos.com’. If your logs are ordered chronologically, you’ll see a whole lot of sonos.com activity (90%) with a smattering of ad activity (10%) mixed in.

I did not One of my Era300s Had an update for the firmware, but none of the other stand. Ultimately, I had to reset all the speakers And start a set up over again, three times before it finally updated all the speakers and then after that, the EQ settings would function properly so I had to reset one more time. 
I’m just concerned with how much I spent for These Speakers they should function a lot better. After owning these for about a week, I can’t count the amount of times I’ve had to completely reset the system and I hope this isn’t something I have to do every time. Firmware update comes out. 

So now the ability to have your own local music library has moved from mid-June to JULY?

Go back to the old app until you get this worked out and stop experimenting as you go! 

Like many, I bought SONOS specifically to play my own music, and that is no longer possible. It is THE MOST BASIC FUNCTION of any media centre. If you cannot do that, buy back our equipment. 

In this latest release, why did they remove the volume up button and force you to use a slider to adjust the volume? It’s such terrible UI. The side is finicky and prone to being mis-tapped. The volume buttons required simple taps and were dead easy to use. 

I’m 70 with lots of Sonos speakers that don’t work. I feel like I’ve been handed a box of parts and to figure out what I can put together. For now, I’ve dug out an old SANGEAN radio with a thumb drive to play my music. I may be dead by the time Sonos works this out. 

@press250 whitelisting *.1e100.net didn’t work.  I’m away from my system for a few days and will give it another try early next week.

Sonos needs to be more transparent about the Android updates. They claim that the 6/4 update restore queue management and that is a HALF-TRUTH at best. Yes on the app on mobile phone and NO on the Tablet app.

Tell us the truth.  A botched rollout is one thing; not being truthful is another.   

Posting from Japan.Since it is a Google translation, there may be some strange English expressions.When I updated the iOS app, I was prompted to update arc and sub, so when I tried to do so, an error message appeared and I was unable to update.I tried dozens of times without success.Even if I disconnect the arc+one+sub system once, reset it, and try to update it individually, it doesn't work.The system is currently in hibernation mode because it has been disassembled and cannot be updated.It seems that this is probably a problem on Sonos' side, so I would like to see an immediate improvement.

Hi ! I have bought a Sonos move yesterday & have spent many hours , Reading EVERYTHING possible & carrying out numerous times , Installing, deinstalling (

80.02.05 (Android)) , restarting Routers, Resets of Speaker & accounts & app !!! I suggest that TOP management take note that there are millions of very angry Sonos owners that will BLACK mark your company if you do not sort out the basics !!! I can not register my Sonos move (error 1101 ) therefore the speaker is useless & will be being returned !! & reading the similar catastropic reports on sonos move 2 & other owners experiences with your software !!!!!!!! No one is able to use their products !!! P.S. I even phoned the hotline , but when get an automated message that the waiting time is 85 minutes !!! Then your poor employees are going to be the next thing you lose !!!! The basic problem of your software has to be solved or you are sinking like the Titanic !!! 

Hi @Ken_Griffiths, the answer to this question was made clear by @tuckerseverson during the AMA: 

“Over time we “cross-faded” our engineering attention into the new app. We need to make the new app be the app going forward so we stop splitting our attention.”
 

This means that at a given time, they decided to stop developing new features to the old app to avoid having to code the same features twice and optimize resources. So, the code to allow the launch of Ace and Roam 2 was developed for the new app and not for the older one. With the coming launch of these, the app team had no other choice than launch the new app even knowing it was incomplete.

Since this update, I no longer see my Arc or Beam theater systems in the IOS app or in the Windows app. Ive tried rebooting everything, but no luck.

All my other 10 Sonos speakers are there and work fine, but have lost control of my theater setups.

Anyone else see this or know how to fix it?

It's great that you are working on this.

Can't be you.

I have the latest app updated yesterday.

But Trueplay still does not work for me.

Tried with both my iPhone and two different iPads.

It plays the testing sounds for about 30 seconds.

Then the sounds stop, but the Trueplay interface continues, saying it's still listening to the test sounds, even though it's quiet. I have tried to let this continue for about 5 minutes, but it doesn't stop. So I have to finish setting up Trueplay.

System: ARC, Sub Gen 3, two ERA 300.

I have tried to connect/ disconnect the WI-FI from both the ARC and Sub, but it makes no difference.

Is there an ETA for correcting the know Roam SL compatibility Issue?  As it stands now, I purchased a very expensive paperweight.   

Add to queue just gives me the dreaded something went wrong and recently played is borked again. Seems a bit retrograde.

Yay (sarcasm). The update has bricked my Arc and sub system as it can no longer find either and won’t let me add them again. At least Airplay still works. Sonos should be ashamed of forcing this shoddy update on us before it’s ready for use. At this point I’m ready to warn everyone I know not to buy Sonos products as I’ve never had these problems with any other speakers.

I have a similar problem with the Sonos app itself, though my Airplay and Windows Sonos app still work. I have read that Sonos knows of these problems but so far no fix.