Changes to volume mapping and impact on Sub output
Thank you for your feedback regarding the recent 14.12 software update with Enhanced Clarity for Arc.
In this update, we made a change to Arc’s audio profile to improve dialogue clarity and the overall sound experience. This change is based on feedback from our listeners in the field and brings Arc in line with our other Home Theater products, resulting in a more accurate representation of the sound as intended by the content creator.
The updated tuning adjusts the spectral balance of Arc+Sub to achieve a more accurate representation of the sound and an improved sound experience. While the Arc+Sub output capability remains the same, the mapping of volume across the 0-100% range has been adjusted with this release which means low and mid volume levels are relatively lower compared to the previous tuning so you may need to adjust the volume slider to achieve your pre-update volume level. The maximum volume and bass output are unchanged. We acknowledge that this change was not made more clear in the release notes and in the future we’ll be sure to make sure we communicate these rare changes more effectively.
Please note, we have identified an issue for some users of Arc, Beam and Ray whose configuration includes a Sub (with or without surrounds), who may find their Sub output is lower than desired after performing a new Trueplay tuning.
Users with Beam or Ray bonded with Sub can increase the Sub level for a more powerful low-end response, however this won’t have the same impact for Arc users. Customers using Arc bonded with a Sub (and/or surrounds) who find their Sub output is lower than desired following performing a new Trueplay tuning, should temporarily disable Trueplay on Arc until this is addressed by an upcoming software update.
Trueplay tunings for Home Theater configurations without a bonded Sub are unaffected, including standalone soundbars and those bonded with surrounds only.
If you would like any assistance adjusting the sound of your Home Theater setup, the community is here to help. You can also contact Sonos support.
Moderation edit:
With the 14.18 software update, the above mentioned issues have been addressed, and the Enhanced Clarity for Arc adjustments are retained. There was a clear preference within our community for the previous volume settings, and these have been restored. This will be apparent immediately after updating to 14.18. The Trueplay issue has been fixed. Customers who experienced a lower Sub level after performing Trueplay after updating to 14.12 will need to update their systems and then perform a new Trueplay tuning in order to address these improvements in their system. Customers will hear a more powerful low end response, meaning any Sub level adjustments made after 14.12 should no longer be required.
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14.16 firmware and hardware update out now. Where is the continued whinging?
Already posted read further back
For the 2 guys above with exactly the same style of signatures and thousands and thousands of posts who don’t work for sonos.
Before alluding that they are lying perhaps try a reverse image search to check. Not perfect but close enough. Unless of course the purpose is to fan the flames, in which case carry on.
Тhis is a forum where we can express our opinions freely. As you can see from the picture, I have quite a few products from the brand and I want to use them to their full potential. We all want only one thing and that is a solution to the problem, not to be blamed because we wrote something different. I apologize to everyone who witnessed this mindless chat.
Disappointed and raging to say the least, will now be at least a 3 month wait with fingers crossed. Sonos you are taking us for clowns.
No contact from Sonos to refund my now broken system….despite them saying they broke it in their release notes and also say they read the posts here…….and yes to all the sonos lovers…they did break it, i paid for a system with trueplay. Nevermind the now terrible sound signature from the arc and muddy sub. Stop with your walk around bull.
SONOS you can go stick your speakers where the sun don’t shine. You are unprofessional to say the least. Thousands wasted.
To add to the insult you release a sub and updates to support it without fixing your current problems. No, you obviously don’t listen to your customers either, you only care about sales. Your 14.12 rubbish was only to change the signature to suit the mini sub as it can’t handle the 14.10. Tell me im wrong!!
Personally, im going to social media to give pay back for the damage you have done. Hopefully others will do the same.
Hope your sales sink and your company too.
Bunch of profiteers !!!
Hi all,
Later today there will be a software release and whilst we have been working to deliver the fix you have been waiting for, it’s not ready yet.
We understand that it’s disappointing that this has not yet been resolved.
We can assure you that we’re working on making sure the Sub performs as it’s expected, and we’ll let you know as soon as there is any news.
I know I said that I have zero expectations from you, but damn, you just never cease to amaze me.
Keep up the good work!
How about the lowwwwwwww volume many are experiencing?
@Dogdad Does it get louder for you when you move the volume slider in the sonos app to the riiiiiiiiight?
It's now evident that this is not a TruePlay bug, it's completely intentional. This 'extra time' is for developing something else from scratch, or so we are lead to believe.
Give us back 14.10 for standalone Soundbars or those with non-mini Sub setups and leave this silly sound signature for the mini, if that's the route you've decided to head down. It's not difficult, it's the practical thing to do. It's what we expect from Sonos.
My Arc is now the quietest thing in the house when everything else is playing on the same volume level. It's just wrong, weird and unnecessary. Benefits nobody. Take heed, revert it all back, gain your credibility back and please us all.
I bought Sonos when it was on 14.10... it was amazing , loved watching movies on it... Now Top gun sounded like muffled chihuahua... Music sound like can't even use proper words... SONOS stop playing with people , get us back on 14.10. allow people that care how their system sounds to call your customer service and revert back our systems for whoever want to....
And to those that can't see any problem with their system and praise Sonos for killing their systems ... You must be deaf or just like to being trashed and push around by others. Maybe therapy would solve your auto destructive behaviour??
We ain't pushovers here , we want our sound back...
And to those that can't see any problem with their system and praise Sonos for killing their systems ... You must be deaf or just like to being trashed and push around by others. Maybe therapy would solve your auto destructive behaviour??
We ain't pushovers here , we want our sound back...
You know, insulting people is a great way to get them to sympathize with your cause and help out with the campaign to get your sound fixed. Brilliant strategy. Just brilliant.
Trueplay, sub and the low VOLUME!!! Don't tell me to turn it up either. I'm fed up hearing it. There is no excuse for this. I have to max the Arc out for certain things like tv and atmos content. You say only the volume curve has changed and that's not true or I wouldn't have to max it out. Most of the summer ruined and still no fix in sight. FIX THE LOW VOLUME, SUB AND TRUEPLAY ISSUES.
And the mandatory but unwanted centre channel boxy "enhancement" please.
Hmmm. I am wondering what to do here. I want to finalize my new system before moving back into my apartment (currently renovating) at the end of October. I had my heart set on a Sonos system (Arc + Sub + One SLs).
Ideally I want this to be resolved before I get it. However, what is not clear to me is how many people it affects. My close friend has the exact set up and he updated his firmware. Pre upgrade I thought his bass was too boomy and now sounds more balanced …….he can still adjust his bass higher if he wants. So it doesn’t seem to affect him.
However, there is a good chunk of unsatisfied customers I can see here. I guess worst case is if I get it, I run it without true play until they eventually fix it? Or am I talking too big a risk?
One thing is for sure, if they do fix it, I am disabling automatic software updates. My experience with tech in general is to never assume it makes things better!
In general, you’ll find in this thread the people who were affected, as they’re appropriately incensed, and anxious for a fix to their situation. What you’ll likely not find is a lot of posts from people who were unaffected. In general, if everything’s OK, folks are not going to post.
I don’t think you’re taking a significant risk.
In general, you’ll find in this thread the people who were affected, as they’re appropriately incensed, and anxious for a fix to their situation. What you’ll likely not find is a lot of posts from people who were unaffected. In general, if everything’s OK, folks are not going to post.
I don’t think you’re taking a significant risk.
I see your point. I hope you’re right. Thanks.
My close friend has the exact set up and he updated his firmware. Pre upgrade I thought his bass was too boomy and now sounds more balanced …….he can still adjust his bass higher if he wants. So it doesn’t seem to affect him.
This is the problem. Only you know what sounds “best”
I know a fellow who has an ARC surround system and SUB. He keeps SUB on the floor in a corner in order to maximize bass, then adjusts the EQ for maximum bass and treble. He loves it, I think the result is beyond horrendous. I don’t know if he has updated, he would probably be disappointed. Fortunately, he is not an update freak, and likely not aware of this running discussion. I would not be doing him a favor if I “fixed” his system.
close friend has the exact set up and he updated his firmware. Pre upgrade I thought his bass was too boomy and now sounds more balanced …….he can still adjust his bass higher if he wants. So it doesn’t seem to affect him.
@Gubes Don't use trueplay and you should be able to adjust bass. It works for me. That feature always used to take out some bass for my room. Without trueplay I actually focused more on adjusting treble. I assume most Android only users don't even know of this drama.
Ladies and gentlemen, the way you get attention in situations such as this is to file a class action against Sonos which seeks to certify a nationwide class of all Sonos customers impacted by the FW Update. The basis of the class action would be claims under various consumer protection laws, ultimately depending on which state and venue the class complaint would be filed in. Complaining on here is not going to get the results you want. Sonos is a public company and nothing would hit the headlines faster than a misled customer filing a proposed class claim against Sonos in the Federal Court of the United States because of what was done with 14.12. I can assure you that large corporations take things such as this very seriously--so much so that they often bury class prohibition waivers in the terms of service to STOP people from filing them. Even if it were filed, it would still get Sonos’s attention where it needs to be. They could at least give a reason as to why they cannot or will not “roll back” to 14.10. You have to hit them where it hurts--their pocket books. A class action claim will do just that. Energy and focus is put to better use by pursuing a good lawyer who can file the complaint, articulating to that lawyer what the problem is, exactly, and ultimately getting it filed. Complaining on here is not doing anything. If Sonos is worried about ANYTHING, it is that someone will file a class complaint against them over this fiasco. I guarantee that.
Hmmm. I am wondering what to do here. I want to finalize my new system before moving back into my apartment (currently renovating) at the end of October. I had my heart set on a Sonos system (Arc + Sub + One SLs).
Ideally I want this to be resolved before I get it. However, what is not clear to me is how many people it affects. My close friend has the exact set up and he updated his firmware. Pre upgrade I thought his bass was too boomy and now sounds more balanced …….he can still adjust his bass higher if he wants. So it doesn’t seem to affect him.
However, there is a good chunk of unsatisfied customers I can see here. I guess worst case is if I get it, I run it without true play until they eventually fix it? Or am I talking too big a risk?
One thing is for sure, if they do fix it, I am disabling automatic software updates. My experience with tech in general is to never assume it makes things better!
In my opinion, you’re absolutely mad for even considering a Sonos product.
Hmmm. I am wondering what to do here. I want to finalize my new system before moving back into my apartment (currently renovating) at the end of October. I had my heart set on a Sonos system (Arc + Sub + One SLs).
Ideally I want this to be resolved before I get it. However, what is not clear to me is how many people it affects. My close friend has the exact set up and he updated his firmware. Pre upgrade I thought his bass was too boomy and now sounds more balanced …….he can still adjust his bass higher if he wants. So it doesn’t seem to affect him.
However, there is a good chunk of unsatisfied customers I can see here. I guess worst case is if I get it, I run it without true play until they eventually fix it? Or am I talking too big a risk?
One thing is for sure, if they do fix it, I am disabling automatic software updates. My experience with tech in general is to never assume it makes things better!
In my opinion, you’re absolutely mad for even considering a Sonos product.
Consider this….. if you bought a sound system and it broke under guarantee then you would have it repaired or replaced/refunded within a short period, 1 month turnaround max …
Well Sonos has broken our systems, they have at least admitted it for trueplay.l (despite their being more than that) They have not repaired it since 2 months which will surely go on to be 3, 4 maybe more or never. No refunds offered and little communication.
The fix doesn’t involve sending equipment back and forward, its a simple roll back to 14.10 or a software fix. A matter of minutes for a customer to apply the fix. No way can it take a company months to fix it.
Question to perhaps ask is do you want to buy from a company that treats its customers this way?
Keep in mind that they broke the system by forcing their software update and new sound signature. No choices were given to the customer. Yes we can also opt to not update but normally an update is to fix things not break them. Also not updating means less compatibility such as with phones.
At first i thought that the 14.12 update was just a big mess up on their behalf but the release of the sub mini and all following updates only being to benefit this device has made me look at the situation differently. They are not being honest or transparent with their customers.
lots of Sonos die hards on here that would say that the sound was and still is great despite anything sonos do. The people complaining like myself have come to this forum because we hear and noticed the problems on our systems. We are in no way making it up and are angry because investing several thousands in a system for it to be broken by the company itself is enraging. Lots of us had to save and work hard to afford to buy what we thought was top dollar products from a reputable company !!!
This issue has to be spread further to YouTubers , ask them to re review the system again, linked them on to this thread and Peter pee video covering this.
I know that people like Linus actually use Sonos and lot’s of other tech YouTubers does but getting the word out there will be a tricky part...
