14.12 Update

Hey Sonos, just in case you aren't getting the message and think that it's only a minority of users unhappy with the 14.12 update. Here is a real live survey from a Sonos Users Social Media group. To date (out of 229 votes) 77 (33%) people say 14.12 made the sound worst, 79 (34%) people say it made no difference, and 45 (19%, THE MINORITY) people say it sounds better. 

 

Almost the majority of people in this data set think 14.12 made it sound worst. If you combine those unaffected with the disgruntled, that's 67% of this data set either see no difference or are unhappy with inferior sound. This data set suggests a truly unsuccessful update. The numbers don't lie!

The. People. Have. Spoken.

 

Also, I'll add for context: Thinking the 14.12 update made the sound worst "is not" the popular opinion to have in this referenced social media group where this poll was taken.

 

I hate this survey, firstly that’s a damn small sample pop.

but mostly, even myself - who agrees the sound profile is better, also sees the sub took a bad hit.  This survey doesn’t leave room to discriminate against the Update SoundProfile w/o Sub, Profile because of Sub, or both.

For me, I just want them to fix the sub.  I mean the two biggest complaints I read are the Sub issues and Android users who can’t use their dated iPhone to true play anymore. I don’t hear people complaining about how channel separation is better than it has ever been.. 

Hey Sonos, just in case you aren't getting the message and think that it's only a minority of users unhappy with the 14.12 update. Here is a real live survey from a Sonos Users Social Media group. To date (out of 229 votes) 77 (33%) people say 14.12 made the sound worst, 79 (34%) people say it made no difference, and 45 (19%, THE MINORITY) people say it sounds better. 

 

Almost the majority of people in this data set think 14.12 made it sound worst. If you combine those unaffected with the disgruntled, that's 67% of this data set either see no difference or are unhappy with inferior sound. This data set suggests a truly unsuccessful update. The numbers don't lie!

The. People. Have. Spoken.

 

Also, I'll add for context: Thinking the 14.12 update made the sound worst "is not" the popular opinion to have in this referenced social media group where this poll was taken.

 

I hate this survey, firstly that’s a damn small sample pop.

 

but mostly, even myself - who agrees the sound profile is better, also sees the sub took a bad hit.  This survey doesn’t leave room to discriminate against the Update SoundProfile w/o Sub, Profile because of Sub, or both.

 

For me, I just want them to fix the sub.  I mean the two biggest complaints I read are the Sub issues and Android users who can’t use their dated iPhone to true play anymore. I don’t hear people complaining about how channel separation is better than it has ever been.. 

 

 

Fixing the sub is my only concern also. Regarding this data set size, it’s still very relevant (as over 200 users is a substantial amount of people to do a study group with).

Feel free to provide alternative polling results of your own.

This is a a survey about the sub issue (which is being fixed) not the arcs new sound profile 

More information is perhaps needed too? ..It’s not clear (to me, at least) if the users who commented in that survey were using the Sub with an Arc, or other Sonos product, or if they had Trueplay enabled/disabled?

Admittedly, I thought the few people who were seeing this ‘post-update’ Sub issue, when bonded to an Arc (with/without surrounds) only, were being advised to also try things with Trueplay disabled until a fix was released🤔 - so some things around this might be skewing the overall survey results too. Especially as not everyone is experiencing the issue aswell.

Many of those folks (including myself) have taken the recommended action, and the sub output issue remains. Alot of people are presuming that simply because Sonos advised something that it works for everyone. It hasn't. That's my primary concern, Sonos working on restoring Arc-Sub users sub output to what it currently is with trueplay off (having that same output eventually with trueplay on). Well that's not the issue (for everyone) as even with trueplay off, currently the sub's output is still diminished in comparison to pre 14.12 update (for many users). That is probably my 392nd time typing that out lol. 

It is a case that Sonos has acknowledged an issue in this area. So it’s a matter of waiting to see what any update may bring - if your issue isn’t part of what Sonos Staff have mentioned and/or it isn’t fixed by a future update, for whatever reason, then you will always be best to go onto submit a system diagnostic report and get back in touch with Sonos Support Staff directly, to let them see what maybe happening in your own case.

The more data they have, the more likely they will be able to fix things at the earliest opportunity.

That holds true for anyone who gave a negative response in the survey too (if their issues are not subsequently resolved).

Been trying to convince myself for weeks it still sounds decent with Trueplay off and sub at +15. But its still not the same.

This update is big trash. Please fix it!

Turn off auto updates once your issue is addressed. I am happy using 14.10 as I was a victim of audio dropouts which plagued my system for more than 2.5 months. Lessons learned and the moment I got 14.10, I tested for a day or two and then back to normal. Sonos in the past didn’t touch sound profile, volume and playing with other EQ settings. This year well has turned it upside down. 14.10 is by far one of the best updates, my surrounds and subs haven’t been this punchy. 
 

A request from an old Sonos consumer - Please ensure you perform quality checks before releasing a software update. What I am seeing is every new update breaks things which matter more rather than introduction of new features. Hopefully, this update doesn’t take 3 months to fix, the best would be to push 14.10 as 14.13 😊

Instead of waiting to see what happens, I prefer to be pro active. The issues I’m experiencing are not unique to my setup. They are issues shared by many users according to feedback I have read online. So, I’m doing my best to bring awareness to this issue. As Sonos’ recommendation to simply “turn off trueplay” isn’t cutting the mustard for many affected Arc-Sub users. 

I understand very well the process of submitting diagnostic reports and working with customer support, as I have done so with this issue, and still have an open case. A case that has yielded no results, and honestly, you can hear crickets at the moment. I wouldn’t be surprised if Sonos has closed my case (unbeknownst to me) as they haven’t responded to my most recent case status inquiry. Sonos needs to understand that: FOR MANY AFFECTED ARC-SUB USERS, SIMPLY TURNING TRUEPLAY OFF STILL RESULTS IN DIMINISHED SUB OUTPUT POST THE 14.12 UPDATE.

That will be the 393rd time typing that out haha.

No wonder Sonos is steering towards bankruptcy. Sell your Sonos equipment while you can people, I guarantee you their engineers are too f daft to open source the software when they go under. Not if, truly when. Find someone to buy your Sonos **** and sonos sub-par before it is common knowledge these sound like a 75 dollars set up from frigging 95.

Whoever contributed to the update, how about making yourself usefull and rolling out a revert 14.10 to 14.12, resigning and letting someone who isn't an unqualified **** like yourself do your job instead?  Seriously if you think 14.12 was a good idea, u should go clean toilets or fold carton boxes perhaps.

Moderator Note: Modified in accordance with the Community Code of Conduct.