Retired Community Manager

14.12 Update

Changes to volume mapping and impact on Sub output

Thank you for your feedback regarding the recent 14.12 software update with Enhanced Clarity for Arc.

In this update, we made a change to Arc’s audio profile to improve dialogue clarity and the overall sound experience. This change is based on feedback from our listeners in the field and brings Arc in line with our other Home Theater products, resulting in a more accurate representation of the sound as intended by the content creator.

The updated tuning adjusts the spectral balance of Arc+Sub to achieve a more accurate representation of the sound and an improved sound experience. While the Arc+Sub output capability remains the same, the mapping of volume across the 0-100% range has been adjusted with this release which means low and mid volume levels are relatively lower compared to the previous tuning so you may need to adjust the volume slider to achieve your pre-update volume level. The maximum volume and bass output are unchanged. We acknowledge that this change was not made more clear in the release notes and in the future we’ll be sure to make sure we communicate these rare changes more effectively.

Please note, we have identified an issue for some users of Arc, Beam and Ray whose configuration includes a Sub (with or without surrounds), who may find their Sub output is lower than desired after performing a new Trueplay tuning.

Users with Beam or Ray bonded with Sub can increase the Sub level for a more powerful low-end response, however this won’t have the same impact for Arc users. Customers using Arc bonded with a Sub (and/or surrounds) who find their Sub output is lower than desired following performing a new Trueplay tuning, should temporarily disable Trueplay on Arc until this is addressed by an upcoming software update.

Trueplay tunings for Home Theater configurations without a bonded Sub are unaffected, including standalone soundbars and those bonded with surrounds only.

If you would like any assistance adjusting the sound of your Home Theater setup, the community is here to help. You can also contact Sonos support.

Moderation edit:

With the 14.18 software update, the above mentioned issues have been addressed, and the Enhanced Clarity for Arc adjustments are retained. There was a clear preference within our community for the previous volume settings, and these have been restored. This will be apparent immediately after updating to 14.18. The Trueplay issue has been fixed. Customers who experienced a lower Sub level after performing Trueplay after updating to 14.12 will need to update their systems and then perform a new Trueplay tuning in order to address these improvements in their system. Customers will hear a more powerful low end response, meaning any Sub level adjustments made after 14.12 should no longer be required.

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Huntsman180

Enthusiast I

Looked it up and what they did is pretty much “bait and switch” tactics and completely ruined thousands of peoples systems. I think a class action lawsuit is in order.

Where are these thousands of people you are referring too?

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Rich76

Anybody else just had a prompt on their app to run the true play again? Hoping it’s been sorted.

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sebas1509

Enthusiast II

It says trueplay and sub issues to be fixed, nothing about overall volume and the sound signature.

It literally says the max volume is unchanged just the mapping of the volume overall.

so if you were at 50 before change it to 58. Or whatever it is that sounds at the same volume.

i haven’t heard such a big difference I just noticed the audio was very clear now, and don’t really need speech enhancement anymore or it sounds almost too clear.

But they’re specifically stating max volume is unchanged so not sure what the volume issue is

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sebas1509

Enthusiast II

System sounds absolutely horrible. Unbelievable that they can just send an update to destroy the system entirely. There’s got to be some rules or laws in how they swindled people and made people spend thousands of dollars only to change the way it sounds completely.

People are so dramatic I swear.

i legit had 5 coworkers over yesterday for a movie night/ they all left saying that my soundbar is amazing. I checked and I have 4.12 installed on arc plus surrounds. Never thought anything of it until I see this post.

one of them even worked for bose and is an acoustic engineer. So I get you might not prefer the new changes but you’re just exaggerating this whole thing way too much.

if it’s trash give it away to someone who will happily enjoy it LOL.

btw you can at least adjust things through bass and treble levels not full EQ but it’s there

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Dogdad

Headliner III

System sounds absolutely horrible. Unbelievable that they can just send an update to destroy the system entirely. There’s got to be some rules or laws in how they swindled people and made people spend thousands of dollars only to change the way it sounds completely.

People are so dramatic I swear.

i legit had 5 coworkers over yesterday for a movie night/ they all left saying that my soundbar is amazing. I checked and I have 4.12 installed on arc plus surrounds. Never thought anything of it until I see this post.

one of them even worked for bose and is an acoustic engineer. So I get you might not prefer the new changes but you’re just exaggerating this whole thing way too much.

if it’s trash give it away to someone who will happily enjoy it LOL.

btw you can at least adjust things through bass and treble levels not full EQ but it’s there

So evidently you don’t or haven’t had issues with your system. Great .. good deal. But for those that do, we’re going to discuss and post the issues. Exaggerating?? Not. Sonos wants to know and reads these posts. That’s one reason this so is community is here for.

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Kumar

So evidently you don’t or haven’t had issues with your system. Great .. good deal. But for those that do, we’re going to discuss and post the issues. Exaggerating?? Not. Sonos wants to know and reads these posts. That’s one reason this so is community is here for.

Quite right - A mature adult is one that does not need to put down a different view to bolster their own.

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JeroenVR

Prominent Collaborator I

System sounds absolutely horrible. Unbelievable that they can just send an update to destroy the system entirely. There’s got to be some rules or laws in how they swindled people and made people spend thousands of dollars only to change the way it sounds completely.

People are so dramatic I swear.

i legit had 5 coworkers over yesterday for a movie night/ they all left saying that my soundbar is amazing. I checked and I have 4.12 installed on arc plus surrounds. Never thought anything of it until I see this post.

one of them even worked for bose and is an acoustic engineer. So I get you might not prefer the new changes but you’re just exaggerating this whole thing way too much.

if it’s trash give it away to someone who will happily enjoy it LOL.

btw you can at least adjust things through bass and treble levels not full EQ but it’s there

One of them worked for Bose? Where does he work now? Sonos?🤔 Because if it’s true what they say around here, that ex-bose employees running the show now @ Sonos, it might be possible that they have chosen to roll out this last update.
You might not have the Sub, but especially for the sub-owners this update is a nightmare.

You might say that people are so dramatic, but I will support those people who are saying (including me), their system is way off since the last update. Imagine you buy yourself a brand-new car and show it to me. I decide to kick my foot in your front door. Fact…. The car is as good as before, only it’s a bit changed on the outside. You are probably pissed @ me for doing that. And then I say “Hey, don’t be so dramatic about it”

Do you get the picture? 🙃

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SvnCrvn

Lyricist III

I have taken the advice from a previous poster and refunded my system - unfortunately I couldn’t stand it watching tv over the weekend where everything sounded it came from a coke can. Hopefully Naim will provide a better experience.

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nik9669a

Senior Virtuoso

I have taken the advice from a previous poster and refunded my system - unfortunately I couldn’t stand it watching tv over the weekend where everything sounded it came from a coke can. Hopefully Naim will provide a better experience.

Do Naim offer a multi-room compatible Home Theatre product now? They didn’t, last time I looked.

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Kumar

Before moving to the overrated and even more expensive Naim, I suggest something like this if your TV has audio out jacks, or even headphone jacks:

[Pioneer DJ DM-50D 5-inch Active Monitor Speaker]

Moderator Note: Modified in accordance with the Community Code of Conduct - link removed.

This will be better than almost any bar based solution - you won’t get centre channel control but you do not have much of that today anyway. You also won’t get Atmos, but I doubt that reflection based Atmos solutions are of much use.

And unless a bass head, you won’t feel the need for a Sub.

As you can see, this one for just USD 200 for the pair.

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Changes to volume mapping and impact on Sub output

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