Hi @Manu84
Thanks for your feedback - good and bad, we appreciate you taking the time to give it.
When a customer contacts us with an issue, we of course start with the steps that are most likely to be the cause - there’s no point in us replacing a unit if the issue is due to the speaker’s environment, as the replacement speaker would have the same issue. It’s also more probable that the issue is not with the unit itself. Once we have discounted those possibilities, replacing a unit becomes a more practical option. I can only recommend that you stick with the troubleshooting - if the unit does not behave as it should under normal circumstances, we’ll look into your replacement options.
I hope this helps.
Ok I changed my Roam to another network SSID, Airplay seems to work but Apple Music in the Sonos app keeps slowing down and skipping music, and removing/ re adding the service did nothing. Google Assistant can’t perform right my Good morning routine, skips the news; however if I tell her to play the news it works as expected.
I noticed that Sonos networking is absolutely Confusing, they should add a list that explains which spesyfic Wifi routers work stable with Sonos, a more complete guide to reduce wireless interference and a more extensive Mexican phone tech support including repairing options in order to rely on this brand
Thanks for not helping me at all, seriously. I’ve asked for help very nicely to fix my Roam but this is what I get, everyone had yelled at me to fix my network, I’ve been told that I’m a troll, and many disrespectful comments; I deserve respect. It’s not fair, stop treating me like this, I’m not a troll and this is really getting out of hand.
I’ll return my Roam, I’ll have to talk to the consumer’s defense to get it returned, I deserve great and reliable products, not expensive and defective paperweights.
It’s not fair; It’s, not, fair
Sonos is making my music listening experience very, very infuriating, I don’t even want to think what could happen next; I’ll have to talk to the consumer’s defense to return it, seriously.
This is not a joke, a user reported that his Roam was making a terrible machine gun sound at full volume, do you think it’s a safe and reliable product? It is not
I recommend selling the ROAM. Obviously, your present network configuration cannot provide the support that ROAM needs and your network cannot be adjusted. Replace ROAM with an inexpensive, simple Bluetooth speaker.
Thanks for not helping me at all, seriously. I’ve asked for help very nicely to fix my Roam but this is what I get, everyone had yelled at me to fix my network, I’ve been told that I’m a troll, and many disrespectful comments; I deserve respect. It’s not fair, stop treating me like this, I’m not a troll and this is really getting out of hand.
I’ll return my Roam, I’ll have to talk to the consumer’s defense to get it returned, I deserve great and reliable products, not expensive and defective paperweights.
It’s not fair; It’s, not, fair
Hi @Manu84 You’ve posted in numerous threads over several months - ones that you’ve started and contributions on other threads. You’ve said your house walls are concrete - not great for transparency to wifi signals. You’ve said you can’t get your Sonos speaker(s) working reliably. We’ve tried and failed to help you. You’ve had a replacement unit from Sonos, ruling out a defective unit being the cause of the problems. You’ve said you’ll return your speaker(s) if you can’t get them working properly. You’ve sent rude and offensive private messages to several of us that have tried to help you, apparently because we were unable to help, rather than thanking those that did try to help.
Please now accept: Sonos speakers are not the right fit for you or your home. Do as you keep “threatening” and return them, or sell them on. It’s pointless prolonging this. Sonos can’t help you “fix” the network issue; neither can the community.
In conclusion, the solution to your problem seems to be: return or sell your Sonos device and buy something from a different manufacturer.
This is a clear evidence that Sonos is not prepared to work reliably on a regular concrete home with a standar Wifi network, at least that’s what I’ve seen on numerous threads here in this comunity, I’m a member since 10 months ago and I’ve been only seen complains and complaining myself. Talking about my country, here in Mexico Providers like TotalPlay or TelMex don’t give us good Wifi signals in order to make the music playback reliable for Sonos, according to all the bad reviews on Amazon that I saw about the Sonos One Gen2.
I will have to move on to an interference free environment, talk to my neighbors so they can recollect all their devices that cause interference and turn them off, or simply, return it.
That’s pretty sad
Be thankful you only have one Roam.
I ended up with 3 (2 I purchased + 1 gift).
None of them work as advertised as far as remaining stable and connected switching between WIFI + Bluetooth connections.
Completely unreliable and frustrating, and a real disappointment after building a few different Sonos ecosystems over the past several years.
If I can prevent anyone who is on the fence from buying a Roam then I feel like I’ll have done my service to the Sonos community.
This is a clear evidence that Sonos is not prepared to work reliably on a regular concrete home with a standar Wifi network,
I will have to move on to an interference free environment, talk to my neighbors so they can recollect all their devices that cause interference and turn them off, or simply, return it.
That’s pretty sad
To be fair, Sonos speakers connect on (or try to) the wifi network they’re told about. If that wifi signal is not strong enough - whether that’s down to the strength of the wifi signal at source, or the effects of concrete walls blocking the signal, or wifi interference from devices that you or your neighbours own - it’s unreasonable to blame Sonos for those issues.
It remains a fact that to send a continuous stream of music reliably over wifi you need a more robust signal than sending packets of data for, say, a web browser data. If a packet of music data drops, you hear a glitch in the music play; you’re probably oblivious to intermittent updates to your web browser.
I’m sorry Sonos didn’t work out for you. Perhaps when you decide on your replacement kit you can post again to help other users with similar issues.
This is a clear evidence that Sonos is not prepared to work reliably on a regular concrete home with a standar Wifi network,
I will have to move on to an interference free environment, talk to my neighbors so they can recollect all their devices that cause interference and turn them off, or simply, return it.
That’s pretty sad
To be fair, Sonos speakers connect on (or try to) the wifi network they’re told about. If that wifi signal is not strong enough - whether that’s down to the strength of the wifi signal at source, or the effects of concrete walls blocking the signal, or wifi interference from devices that you or your neighbours own - it’s unreasonable to blame Sonos for those issues.
It remains a fact that to send a continuous stream of music reliably over wifi you need a more robust signal than sending packets of data for, say, a web browser data. If a packet of music data drops, you hear a glitch in the music play; you’re probably oblivious to intermittent updates to your web browser.
I’m sorry Sonos didn’t work out for you. Perhaps when you decide on your replacement kit you can post again to help other users with similar issues.
If you look at all the threads of this comunity, there are thousands, and thousands of people reporting all kinds of playback issues with their Sonos systems, from music stoppages, skipping music, to volume increasing to max and terrible machine gun sounds at full volume, even with the Sonos Roam, and people that tried all the solutions offered on this comunity: changing the channels, look at the IP reservation tables, factory reset (not a justifiable reason about why do you don’t recommend it), resetting the router, use SonosNet I mean a Boost or Ethernet (not the case for the Roam) but all to no avail, nothing seems to work, not even Tech support, you heard, not, even, Tech, Support. So, I can’t see a reasonable argument about why I shouldn’t blame Sonos, according to what I’ve experienced with my Roam so far, and according to all the complains that I’ve seen on this comunity about the audio interruptions and about the issues with the different speaker models, and, of course, the Roam is one of them.
There are not sweet fruits, just complains over complains, unhappy customers, and dissatisfaction
f you look at all the threads of this comunity, there are thousands, and thousands of people reporting all kinds of playback issues with their Sonos systems, from music stoppages, skipping music, to volume increasing to max and terrible machine gun sounds at full volume, even with the Sonos Roam, and people that tried all the solutions offered on this comunity: changing the channels, look at the IP reservation tables, factory reset (not a justifiable reason about why do you don’t recommend it), resetting the router, use SonosNet I mean a Boost or Ethernet (not the case for the Roam) but all to no avail, nothing seems to work, not even Tech support, you heard, not, even, Tech, Support. So, I can’t see a reasonable argument about why I shouldn’t blame Sonos, according to what I’ve experienced with my Roam so far, and according to all the complains that I’ve seen on this comunity about the audio interruptions and about the issues with the different speaker models, and, of course, the Roam is one of them.
There are not sweet fruits, just complains over complains, unhappy customers, and dissatisfaction
Every one of those suggestions you refused to even consider, never mind actually trying to do. So how can we take your concerns seriously when you steadfastly refuse to take any advice given to you? Sell your Sonos, go buy something else, and you can post to their user forum and support staff rather than here. I can’t say you will be any happier, but I know for sure we all will be.
And don’t even try sending me any rude and offensive PMs. As you so surely know by now, I have you blocked.
Thanks for not helping me at all. That’s it.
Gracias por no ayudarme en nada
Thanks for not helping me at all. That’s it
As @jgatie said, you chose not to try to implement the suggested solutions.
But: hooray!!! Bye bye.
Gracias por no ayudarme en nada
Gracias por no ayudarme en nada
You know, it's not a very good flounce if you don't actually leave.
Gracias por no ayudarme en nada
Muchos usuarios experimentados y el personal de Sonos le han ofrecido más ayuda que nadie; sin embargo, parece que acaba de elegir no implementar los consejos dados. Venda su Roam y tal vez reemplácelo con algún otro producto menos técnico, ya que su red local claramente no cumple con los requisitos del sistema de Sonos. Usted dice que no puede hacer que nadie cambie la configuración de la red, por lo que vender su Roam es sin duda su siguiente mejor opción dadas esas circunstancias. Tal vez compre un altavoz bluetooth simple y resuelva todos sus problemas de esa manera. De todos modos, 'adiós' de mi parte y espero que tu dolor de cabeza también desaparezca pronto.
I hope you really have the courage and willingness to help us and not yell at us to fix our networks, someone kindly comes to ask for help, you scold us and claim us for everything as if we were technicians. This is not fair.
Espero que de verdad tengan el valor y la dispocición de ayudar y no de gritarnos que arreglemos nuestras redes, uno viene amablemente a pedir ayuda y nos regañan y nos reclaman por todo como si nosotros fuéramos técnicos. Esto noo se vale
Hi @Manu84
Thanks for your feedback - good and bad, we appreciate you taking the time to give it.
When a customer contacts us with an issue, we of course start with the steps that are most likely to be the cause - there’s no point in us replacing a unit if the issue is due to the speaker’s environment, as the replacement speaker would have the same issue. It’s also more probable that the issue is not with the unit itself. Once we have discounted those possibilities, replacing a unit becomes a more practical option. I can only recommend that you stick with the troubleshooting - if the unit does not behave as it should under normal circumstances, we’ll look into your replacement options.
Hi, @Corry; Thanks a lot for your kind and detailed help, I really appreciate it. I’m going a diagnose my issue with the Sonos Tech Support and apply the necessary changes to my network, as the replacement units don’t seem to be the culprit. Kind regards and have a good one
Hi, @Corry; Thanks a lot for your kind and detailed help, I really appreciate it. I’m going a diagnose my issue with the Sonos Tech Support and apply the necessary changes to my network, as the replacement units don’t seem to be the culprit. Kind regards and have a good one
Good for you, @Manu84
After all these months you’re finally willing to see whether your network or wifi is the issue, rather than blame Sonos/your Roam.
It may still be that the concrete walls or other factors are causing the issues, but at least you are, finally, trying to find a solution.
I’m sure you’ll let us know the outcome: good luck, and I hope you do find a solution that lets you keep your Roam and use it in a reliable network.
Well, it was nice while it lasted.
Well, it was nice while it lasted.
@Jgatie, no no. I’ll ask you to go away and delete your post; I’m very mad at you. Your rude attitude really went too far.
You go away
I’m tired of playing games from you. You better read the comunity code of conduct and respect me
What is it with you guys? I can’t get stuck with an unrreliable product, at leas you help me to fix my network
What is it with you guys? I can’t get stuck with an unrreliable product, at leas you help me to fix my network
A few posts ago you were going to work with Sonos: you said, “Hi, @Corry; Thanks a lot for your kind and detailed help, I really appreciate it. I’m going a diagnose my issue with the Sonos Tech Support and apply the necessary changes to my network, as the replacement units don’t seem to be the culprit. Kind regards and have a good one”
How did that go? Why are you repeating yourself with these moans again? Did you work with the Sonos guys?
