Hello. I've recently bought Sonos speakers for our living room setup (Playbase, Sub and Play:1's). When I'm listening to Music through the speakers, everything sounds great. However, when I listen to anything which is routed through my TV (Cable or AppleTV). There is some random cutting in and out of the sound. It still somewhat plays, but gets very quiet and then will go back to normal sound or will sound like it loses the surround sound aspect of it.
Here is my setup.
Samsung TV - UN65MU8000FXZA - Digital Audio cable from TV to Sonos
TimeWarner Cable Box - Connected to TV via HDMI cable
Apple TV - Connected to TV via HDMI cable
Is there any fix for this? Helpful hints to make sure I have my TV set up correctly through the digital audio cable?
Best answer by Airgetlam
Then go in to the audio settings for the Time Warner box, and the Apple TV. Set both of them to Dolby Digital as well. Make sure the Apple TV is up to date while you're poking around in its settings area, but that's not critical, I think, But as long as you're there, might as well double check that it's running the most recent version of iOS for TV.
Then I'd be looking at the connection of the optical cable, since it's when it is in use that you seem to be having an issue. Make sure it is properly seated in the connection at both ends, in the TV and in the PLAYBAR.
Shoot, while I'm thinking about it, make sure you're running the latest version of the Sonos software, both on the controller and the speakers. In the controller app's settings area, click on "online updates" to be sure.
I *think* this regimen should hit the problem you're experiencing, but in case it doesn't, I'd recommend that within 10 minutes of one of these volume changes, you submit a system diagnostic, and call in to Sonos to discuss.