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Sonos Arc - Metallic Sound



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Not going to quote here because the indentation is getting ridiculous.  I’m amused by the people who are crapping all over @sebas1509 because his comments are “counterproductive” and “annoying.”  But whining about the same issue over-and-over even after you’ve returned your Arc and purchased another system.  Now that’s productive...

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Just recently found this thread, would anybody be so kind to summarise this thread up for me so i don't have to read through all the 418 replies haha. Is there a solution to the metallic sound or anything that helps/reduces it?

 

No - not for those affected by the issue.  Sonos has been pretty silent on the issue as well.  There may or may not be a hardware issue/bad batch as some people don’t seem to be having any issues/complaints whatsoever.  Others think all the issues can be fixed with software updates.

Bottom line is - your guess is as good as anyone’s at this point!

@dhewitt  Try it out. Many are happy with their Arcs! I have 0 complaints about metallic sounds… Lots of replies doesnt mean everyone here is complaining theres tons of back and forths and also people posting examples of their problem content. So not 418 complaints

Issues exist. So many people can’t be wrong at once (Few YouTubers have also acknowledged). Arc is still very much a beta product. LPCM support is also a few months away (this matters a lot if you do gaming, use Apple TV 4K, etc). Unless you absolutely cannot live with what you have right now, I would wait it out. Just my 2 cents.

Dont necessarily agree with this you could get the Arc today and be satisfied and happy with it. Many are keeping theirs. LCPM support was never promised at launch, and yes it means your gaming wont have surround but stereo gaming sounds great and good enough for me for the time being. In terms of apple TV not sure how it even matters (basides some TVS having issues if they hasve LPCM and the arc doesnt) but my apple tv plays surround just fine and sounds great

 

The beta product statement I dont agree with either,  because my functionality isn’t reduced or buggy. During normal use I do not notice any issues. And theres manyt people saying this on reddit and here. They got their arcs and are happy with the arc and will be keeping it. So the only way of knowing is trying it out! @dhewitt  no need to wait months .  Unless you decide you dont want to deal with a potential return hassle (not even that big of a hassle but ok) 

Are you on the Sonos Defense Council? This isn’t the “Sonos Arc Rich and Full Sound” thread. We’re trying to get to an issue 95% of us are expressing in this thread and you’re acting like we need non-qualified customer support. Glad you’re enjoying yours. Start a thread about it.
 

Guys it sounds like Sonos isn’t seeing issues with the Arc. It’s unfortunate but it’s okay. I’ve made several speaker purchases that I regret. I know the Sonos ecosystem is a big investment so I’d just keep what’s working and maybe start looking for another home theater solution. That’s what I’m doing. I’m keeping my Play 5’s for music and moving on. 

Dude chill , I am just commenting since people here are asking for summary. Remember people dont have the arc and some are looking for feedback like that poster. They see this giant thread and incorrectly assume everyone has issues and hates the arc. The arc is a piece of poop bla bla bla. 

I am not defending SONOS, have stated time after time there are issues with the soundbar., especially at higher volumes. My advice was simply it is better to test it in person because there is a large standard deviation (bug, expectations? hardware defects? who knows)  in satisfaction with the product. And I stated theres a good chance this person gets the arc and doesnt hear any metallic or tinny issues and is happy.  I am following these threads because I am interested in SONOS response and many people have constructive conversations. For example, some discovered retuning with other iphones helped the issue which led me to retune etc…. 

@sebas1509 Then do mention in your “summary” that there are issues at higher volumes and there is a large standard deviation in the satisfaction which means there are many people on the lower end of the “not happy” spectrum as well. 

Userlevel 6
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Just recently found this thread, would anybody be so kind to summarise this thread up for me so i don't have to read through all the 418 replies haha. Is there a solution to the metallic sound or anything that helps/reduces it?

 

No - not for those affected by the issue.  Sonos has been pretty silent on the issue as well.  There may or may not be a hardware issue/bad batch as some people don’t seem to be having any issues/complaints whatsoever.  Others think all the issues can be fixed with software updates.

Bottom line is - your guess is as good as anyone’s at this point!

@dhewitt  Try it out. Many are happy with their Arcs! I have 0 complaints about metallic sounds… Lots of replies doesnt mean everyone here is complaining theres tons of back and forths and also people posting examples of their problem content. So not 418 complaints

Issues exist. So many people can’t be wrong at once (Few YouTubers have also acknowledged). Arc is still very much a beta product. LPCM support is also a few months away (this matters a lot if you do gaming, use Apple TV 4K, etc). Unless you absolutely cannot live with what you have right now, I would wait it out. Just my 2 cents.

Dont necessarily agree with this you could get the Arc today and be satisfied and happy with it. Many are keeping theirs. LCPM support was never promised at launch, and yes it means your gaming wont have surround but stereo gaming sounds great and good enough for me for the time being. In terms of apple TV not sure how it even matters (basides some TVS having issues if they hasve LPCM and the arc doesnt) but my apple tv plays surround just fine and sounds great

 

The beta product statement I dont agree with either,  because my functionality isn’t reduced or buggy. During normal use I do not notice any issues. And theres manyt people saying this on reddit and here. They got their arcs and are happy with the arc and will be keeping it. So the only way of knowing is trying it out! @dhewitt  no need to wait months .  Unless you decide you dont want to deal with a potential return hassle (not even that big of a hassle but ok) 

Are you on the Sonos Defense Council? This isn’t the “Sonos Arc Rich and Full Sound” thread. We’re trying to get to an issue 95% of us are expressing in this thread and you’re acting like we need non-qualified customer support. Glad you’re enjoying yours. Start a thread about it.
 

 


Exactly. There are a couple of people that keep coming here and defending Sonos and it’s annoying. If you’re not experiencing a problem, great! But coming here and saying that you don’t have any issues with your Arc or defending Sonos for prematurely releasing a product that wasn’t ready for launch or is plagued with issues is annoying and counterproductive to THIS thread.

Couldn’t agree more!  Start a thread called “I love my Arc” and sing all the praises you want. I am sure those browsing the forum will find that positive thread and buy the Arc if they wish. Posting them here just gives Sonos the incentive to ignore this thread as they have been doing.

Userlevel 4
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Just recently found this thread, would anybody be so kind to summarise this thread up for me so i don't have to read through all the 418 replies haha. Is there a solution to the metallic sound or anything that helps/reduces it?

 

No - not for those affected by the issue.  Sonos has been pretty silent on the issue as well.  There may or may not be a hardware issue/bad batch as some people don’t seem to be having any issues/complaints whatsoever.  Others think all the issues can be fixed with software updates.

Bottom line is - your guess is as good as anyone’s at this point!

@dhewitt  Try it out. Many are happy with their Arcs! I have 0 complaints about metallic sounds… Lots of replies doesnt mean everyone here is complaining theres tons of back and forths and also people posting examples of their problem content. So not 418 complaints

Issues exist. So many people can’t be wrong at once (Few YouTubers have also acknowledged). Arc is still very much a beta product. LPCM support is also a few months away (this matters a lot if you do gaming, use Apple TV 4K, etc). Unless you absolutely cannot live with what you have right now, I would wait it out. Just my 2 cents.

Dont necessarily agree with this you could get the Arc today and be satisfied and happy with it. Many are keeping theirs. LCPM support was never promised at launch, and yes it means your gaming wont have surround but stereo gaming sounds great and good enough for me for the time being. In terms of apple TV not sure how it even matters (basides some TVS having issues if they hasve LPCM and the arc doesnt) but my apple tv plays surround just fine and sounds great

 

The beta product statement I dont agree with either,  because my functionality isn’t reduced or buggy. During normal use I do not notice any issues. And theres manyt people saying this on reddit and here. They got their arcs and are happy with the arc and will be keeping it. So the only way of knowing is trying it out! @dhewitt  no need to wait months .  Unless you decide you dont want to deal with a potential return hassle (not even that big of a hassle but ok) 

Are you on the Sonos Defense Council? This isn’t the “Sonos Arc Rich and Full Sound” thread. We’re trying to get to an issue 95% of us are expressing in this thread and you’re acting like we need non-qualified customer support. Glad you’re enjoying yours. Start a thread about it.
 

 


Exactly. There are a couple of people that keep coming here and defending Sonos and it’s annoying. If you’re not experiencing a problem, great! But coming here and saying that you don’t have any issues with your Arc or defending Sonos for prematurely releasing a product that wasn’t ready for launch or is plagued with issues is annoying and counterproductive to THIS thread.

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Just recently found this thread, would anybody be so kind to summarise this thread up for me so i don't have to read through all the 418 replies haha. Is there a solution to the metallic sound or anything that helps/reduces it?

 

No - not for those affected by the issue.  Sonos has been pretty silent on the issue as well.  There may or may not be a hardware issue/bad batch as some people don’t seem to be having any issues/complaints whatsoever.  Others think all the issues can be fixed with software updates.

Bottom line is - your guess is as good as anyone’s at this point!

@dhewitt  Try it out. Many are happy with their Arcs! I have 0 complaints about metallic sounds… Lots of replies doesnt mean everyone here is complaining theres tons of back and forths and also people posting examples of their problem content. So not 418 complaints

Issues exist. So many people can’t be wrong at once (Few YouTubers have also acknowledged). Arc is still very much a beta product. LPCM support is also a few months away (this matters a lot if you do gaming, use Apple TV 4K, etc). Unless you absolutely cannot live with what you have right now, I would wait it out. Just my 2 cents.

Dont necessarily agree with this you could get the Arc today and be satisfied and happy with it. Many are keeping theirs. LCPM support was never promised at launch, and yes it means your gaming wont have surround but stereo gaming sounds great and good enough for me for the time being. In terms of apple TV not sure how it even matters (basides some TVS having issues if they hasve LPCM and the arc doesnt) but my apple tv plays surround just fine and sounds great

 

The beta product statement I dont agree with either,  because my functionality isn’t reduced or buggy. During normal use I do not notice any issues. And theres manyt people saying this on reddit and here. They got their arcs and are happy with the arc and will be keeping it. So the only way of knowing is trying it out! @dhewitt  no need to wait months .  Unless you decide you dont want to deal with a potential return hassle (not even that big of a hassle but ok) 

Are you on the Sonos Defense Council? This isn’t the “Sonos Arc Rich and Full Sound” thread. We’re trying to get to an issue 95% of us are expressing in this thread and you’re acting like we need non-qualified customer support. Glad you’re enjoying yours. Start a thread about it.
 

Guys it sounds like Sonos isn’t seeing issues with the Arc. It’s unfortunate but it’s okay. I’ve made several speaker purchases that I regret. I know the Sonos ecosystem is a big investment so I’d just keep what’s working and maybe start looking for another home theater solution. That’s what I’m doing. I’m keeping my Play 5’s for music and moving on. 

Dude chill , I am just commenting since people here are asking for summary. Remember people dont have the arc and some are looking for feedback like that poster. They see this giant thread and incorrectly assume everyone has issues and hates the arc. The arc is a piece of poop bla bla bla. 

I am not defending SONOS, have stated time after time there are issues with the soundbar., especially at higher volumes. My advice was simply it is better to test it in person because there is a large standard deviation (bug, expectations? hardware defects? who knows)  in satisfaction with the product. And I stated theres a good chance this person gets the arc and doesnt hear any metallic or tinny issues and is happy.  I am following these threads because I am interested in SONOS response and many people have constructive conversations. For example, some discovered retuning with other iphones helped the issue which led me to retune etc…. 

Userlevel 6
Badge +6

Hello all,

While we are aware that some are experiencing or have experienced audio issues with their Arc,we are working on it but I do not have an update for you at this time.

If you are experiencing a thin, tinny quality in your audio that I see that some are describing as “cheap radio” sound, I would encourage you to test playback through a streaming music service of your choice and then make an audio or recording on your mobile phone or camera. Then reach out to us directly so that we can log the issue and evaluate the units on an individual level.

For those that have already exchanged your units, did this resolve the audio quality issue? 

@Jean C. - I chatted with support this afternoon, submitted diagnostics, and was told there were no problems they could detect and I should contact Sales via phone. I mostly hear the tinny audio with dialogue. What should I do since chat support didn’t ask for any more information.

Mine is going back soon I’ve bought a full 7.2.4 system with proper speakers so this arc is going back 😁

Could you let me know what system did you go with? I am also planning to go with the traditional route of receiver + speakers. I am pretty novice with this setup. Any input and suggestions would be great. I know this is not the correct forum but still throwing it out here since Sonos doesn't seem to help in anyways here.

If it helps- I live in an apartment and I am going with KEF Q150s bookshelves as R/L, Q650C center, and Denon X1600H receiver. It will be a 3.0 system. I need to wait till the sale drops though as you can get those at the cost of Arc. 

Cool great, thank you. I was looking at the KEF Q series, B&W 606, or 607 series or ELAC debut 2.0 B6(read good reviews of ELAC and a pair cost only about $300) bookshelf to pair with a receiver. Just waiting for some deal and probably add a SVS sub later when it goes on the deal. Probably need to spend over the ARC but getting rid of ARC + Sub I should be good to use that money for this setup. Let me know what do you think?

You can find Q150 pair for $300 on sale. I would go with KEF instead of ELAC. then you can either buy Q250C or 650C for timber matching. Look for accesories4less.com. You can find official certified refurbs there much cheaper than buying new. Comes with 5 years warranty too. SVS sub sounds good.

Userlevel 2
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Hello all,

While we are aware that some are experiencing or have experienced audio issues with their Arc,we are working on it but I do not have an update for you at this time.

If you are experiencing a thin, tinny quality in your audio that I see that some are describing as “cheap radio” sound, I would encourage you to test playback through a streaming music service of your choice and then make an audio or recording on your mobile phone or camera. Then reach out to us directly so that we can log the issue and evaluate the units on an individual level.

For those that have already exchanged your units, did this resolve the audio quality issue? 

@Jean C. - I chatted with support this afternoon, submitted diagnostics, and was told there were no problems they could detect and I should contact Sales via phone. I mostly hear the tinny audio with dialogue. What should I do since chat support didn’t ask for any more information.

Mine is going back soon I’ve bought a full 7.2.4 system with proper speakers so this arc is going back 😁

Could you let me know what system did you go with? I am also planning to go with the traditional route of receiver + speakers. I am pretty novice with this setup. Any input and suggestions would be great. I know this is not the correct forum but still throwing it out here since Sonos doesn't seem to help in anyways here.

If it helps- I live in an apartment and I am going with KEF Q150s bookshelves as R/L, Q650C center, and Denon X1600H receiver. It will be a 3.0 system. I need to wait till the sale drops though as you can get those at the cost of Arc. 

Cool great, thank you. I was looking at the KEF Q series, B&W 606, or 607 series or ELAC debut 2.0 B6(read good reviews of ELAC and a pair cost only about $300) bookshelf to pair with a receiver. Just waiting for some deal and probably add a SVS sub later when it goes on the deal. Probably need to spend over the ARC but getting rid of ARC + Sub I should be good to use that money for this setup. Let me know what do you think?

Userlevel 2
Badge

Just recently found this thread, would anybody be so kind to summarise this thread up for me so i don't have to read through all the 418 replies haha. Is there a solution to the metallic sound or anything that helps/reduces it?

 

No - not for those affected by the issue.  Sonos has been pretty silent on the issue as well.  There may or may not be a hardware issue/bad batch as some people don’t seem to be having any issues/complaints whatsoever.  Others think all the issues can be fixed with software updates.

Bottom line is - your guess is as good as anyone’s at this point!

@dhewitt  Try it out. Many are happy with their Arcs! I have 0 complaints about metallic sounds… Lots of replies doesnt mean everyone here is complaining theres tons of back and forths and also people posting examples of their problem content. So not 418 complaints

Issues exist. So many people can’t be wrong at once (Few YouTubers have also acknowledged). Arc is still very much a beta product. LPCM support is also a few months away (this matters a lot if you do gaming, use Apple TV 4K, etc). Unless you absolutely cannot live with what you have right now, I would wait it out. Just my 2 cents.

Dont necessarily agree with this you could get the Arc today and be satisfied and happy with it. Many are keeping theirs. LCPM support was never promised at launch, and yes it means your gaming wont have surround but stereo gaming sounds great and good enough for me for the time being. In terms of apple TV not sure how it even matters (basides some TVS having issues if they hasve LPCM and the arc doesnt) but my apple tv plays surround just fine and sounds great

 

The beta product statement I dont agree with either,  because my functionality isn’t reduced or buggy. During normal use I do not notice any issues. And theres manyt people saying this on reddit and here. They got their arcs and are happy with the arc and will be keeping it. So the only way of knowing is trying it out! @dhewitt  no need to wait months .  Unless you decide you dont want to deal with a potential return hassle (not even that big of a hassle but ok) 

Are you on the Sonos Defense Council? This isn’t the “Sonos Arc Rich and Full Sound” thread. We’re trying to get to an issue 95% of us are expressing in this thread and you’re acting like we need non-qualified customer support. Glad you’re enjoying yours. Start a thread about it.
 

Guys it sounds like Sonos isn’t seeing issues with the Arc. It’s unfortunate but it’s okay. I’ve made several speaker purchases that I regret. I know the Sonos ecosystem is a big investment so I’d just keep what’s working and maybe start looking for another home theater solution. That’s what I’m doing. I’m keeping my Play 5’s for music and moving on. 

Userlevel 6
Badge +6

Hello all,

While we are aware that some are experiencing or have experienced audio issues with their Arc,we are working on it but I do not have an update for you at this time.

If you are experiencing a thin, tinny quality in your audio that I see that some are describing as “cheap radio” sound, I would encourage you to test playback through a streaming music service of your choice and then make an audio or recording on your mobile phone or camera. Then reach out to us directly so that we can log the issue and evaluate the units on an individual level.

For those that have already exchanged your units, did this resolve the audio quality issue? 

@Jean C. - I chatted with support this afternoon, submitted diagnostics, and was told there were no problems they could detect and I should contact Sales via phone. I mostly hear the tinny audio with dialogue. What should I do since chat support didn’t ask for any more information.

Mine is going back soon I’ve bought a full 7.2.4 system with proper speakers so this arc is going back 😁

Could you let me know what system did you go with? I am also planning to go with the traditional route of receiver + speakers. I am pretty novice with this setup. Any input and suggestions would be great. I know this is not the correct forum but still throwing it out here since Sonos doesn't seem to help in anyways here.

If it helps- I live in an apartment and I am going with KEF Q150s bookshelves as R/L, Q650C center, and Denon X1600H receiver. It will be a 3.0 system. I need to wait till the sale drops though as you can get them (Reciever is extra) at the cost of Arc. I have heard this 3.0 system, and man, it will put the Arc to shame.

Userlevel 2
Badge

Hello all,

While we are aware that some are experiencing or have experienced audio issues with their Arc,we are working on it but I do not have an update for you at this time.

If you are experiencing a thin, tinny quality in your audio that I see that some are describing as “cheap radio” sound, I would encourage you to test playback through a streaming music service of your choice and then make an audio or recording on your mobile phone or camera. Then reach out to us directly so that we can log the issue and evaluate the units on an individual level.

For those that have already exchanged your units, did this resolve the audio quality issue? 

@Jean C. - I chatted with support this afternoon, submitted diagnostics, and was told there were no problems they could detect and I should contact Sales via phone. I mostly hear the tinny audio with dialogue. What should I do since chat support didn’t ask for any more information.

Mine is going back soon I’ve bought a full 7.2.4 system with proper speakers so this arc is going back 😁

Could you let me know what system did you go with? I am also planning to go with the traditional route of receiver + speakers. I am pretty novice with this setup. Any input and suggestions would be great. I know this is not the correct forum but still throwing it out here since Sonos doesn't seem to help in anyways here.

Userlevel 1
Badge +1

Hello all,

While we are aware that some are experiencing or have experienced audio issues with their Arc,we are working on it but I do not have an update for you at this time.

If you are experiencing a thin, tinny quality in your audio that I see that some are describing as “cheap radio” sound, I would encourage you to test playback through a streaming music service of your choice and then make an audio or recording on your mobile phone or camera. Then reach out to us directly so that we can log the issue and evaluate the units on an individual level.

For those that have already exchanged your units, did this resolve the audio quality issue? 

@Jean C. - I chatted with support this afternoon, submitted diagnostics, and was told there were no problems they could detect and I should contact Sales via phone. I mostly hear the tinny audio with dialogue. What should I do since chat support didn’t ask for any more information.

Mine is going back soon I’ve bought a full 7.2.4 system with proper speakers so this arc is going back 😁

Hello all,

While we are aware that some are experiencing or have experienced audio issues with their Arc,we are working on it but I do not have an update for you at this time.

If you are experiencing a thin, tinny quality in your audio that I see that some are describing as “cheap radio” sound, I would encourage you to test playback through a streaming music service of your choice and then make an audio or recording on your mobile phone or camera. Then reach out to us directly so that we can log the issue and evaluate the units on an individual level.

For those that have already exchanged your units, did this resolve the audio quality issue? 

@Jean C. - I chatted with support this afternoon, submitted diagnostics, and was told there were no problems they could detect and I should contact Sales via phone. I mostly hear the tinny audio with dialogue. What should I do since chat support didn’t ask for any more information.

Userlevel 4
Badge +4

I’m not sure if my opinion would be much different if I hadn’t come from Samsung Q90r. Which had its own issues in regards to speakers disconnects and poor software support, but comparing the sound quality of that and I mean the general overall sound not just the atmos, that sounded so so much better, was great sounding what ever you played. So having to pay a lot more to get a full Sonos system I would expect this to be just as good if not better than the Samsung in sound quality, that’s why I have such an issue with the sound from the ARC. I can’t believe Sonos would just release a product like this and that’s how it’s meant to sound.

 

 

 

 

Do you have the full 5.1 setup or just the Arc? This is interesting since I saw someone on reddit saying they liked the full 5.1 Arc more than q90r

Userlevel 4
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Just recently found this thread, would anybody be so kind to summarise this thread up for me so i don't have to read through all the 418 replies haha. Is there a solution to the metallic sound or anything that helps/reduces it?

 

No - not for those affected by the issue.  Sonos has been pretty silent on the issue as well.  There may or may not be a hardware issue/bad batch as some people don’t seem to be having any issues/complaints whatsoever.  Others think all the issues can be fixed with software updates.

Bottom line is - your guess is as good as anyone’s at this point!

@dhewitt  Try it out. Many are happy with their Arcs! I have 0 complaints about metallic sounds… Lots of replies doesnt mean everyone here is complaining theres tons of back and forths and also people posting examples of their problem content. So not 418 complaints

Issues exist. So many people can’t be wrong at once (Few YouTubers have also acknowledged). Arc is still very much a beta product. LPCM support is also a few months away (this matters a lot if you do gaming, use Apple TV 4K, etc). Unless you absolutely cannot live with what you have right now, I would wait it out. Just my 2 cents.

Dont necessarily agree with this you could get the Arc today and be satisfied and happy with it. Many are keeping theirs. LCPM support was never promised at launch, and yes it means your gaming wont have surround but stereo gaming sounds great and good enough for me for the time being. In terms of apple TV not sure how it even matters (basides some TVS having issues if they hasve LPCM and the arc doesnt) but my apple tv plays surround just fine and sounds great

 

The beta product statement I dont agree with either,  because my functionality isn’t reduced or buggy. During normal use I do not notice any issues. And theres manyt people saying this on reddit and here. They got their arcs and are happy with the arc and will be keeping it. So the only way of knowing is trying it out! @dhewitt  no need to wait months .  Unless you decide you dont want to deal with a potential return hassle (not even that big of a hassle but ok) 

Userlevel 5
Badge +7

I’m not sure if my opinion would be much different if I hadn’t come from Samsung Q90r. Which had its own issues in regards to speakers disconnects and poor software support, but comparing the sound quality of that and I mean the general overall sound not just the atmos, that sounded so so much better, was great sounding what ever you played. So having to pay a lot more to get a full Sonos system I would expect this to be just as good if not better than the Samsung in sound quality, that’s why I have such an issue with the sound from the ARC. I can’t believe Sonos would just release a product like this and that’s how it’s meant to sound.

 

 

 

 

Userlevel 6
Badge +6

Well my guess is this is the sound signature of the ARC and if you don’t like it just move on to the next one. I can’t imagine Sonos will address this as if majority of the customers are not aware of this then no point of fixing.  Further changing this might affect surround effects and then u will have another group say the soundstage collapses and lack details etc. If u are into audio then u know how many diff brands of speakers with diff sound signature to satisfy diff taste.  

One big advantage of discrete speakers and the AVR- you can EQ it the way you want (the control you get is amazing). And since they are separate speakers placed in the physical space, surround remains largely unaffected. Of course, you need to live with a few extra wires and sizeable speakers.

I agree that soundbars can not please all the customers. Tiny 2/3 inches elliptical drivers can only do so much. DSP is fancy and have come a long way, but won’t beat Physics.

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Well my guess is this is the sound signature of the ARC and if you don’t like it just move on to the next one. I can’t imagine Sonos will address this as if majority of the customers are not aware of this then no point of fixing.  Further changing this might affect surround effects and then u will have another group say the soundstage collapses and lack details etc. If u are into audio then u know how many diff brands of speakers with diff sound signature to satisfy diff taste.  

Userlevel 6
Badge +6

Just recently found this thread, would anybody be so kind to summarise this thread up for me so i don't have to read through all the 418 replies haha. Is there a solution to the metallic sound or anything that helps/reduces it?

 

No - not for those affected by the issue.  Sonos has been pretty silent on the issue as well.  There may or may not be a hardware issue/bad batch as some people don’t seem to be having any issues/complaints whatsoever.  Others think all the issues can be fixed with software updates.

Bottom line is - your guess is as good as anyone’s at this point!

@dhewitt  Try it out. Many are happy with their Arcs! I have 0 complaints about metallic sounds… Lots of replies doesnt mean everyone here is complaining theres tons of back and forths and also people posting examples of their problem content. So not 418 complaints

Issues exist. So many people can’t be wrong at once (Few YouTubers have also acknowledged). Arc is still very much a beta product. LPCM support is also a few months away (this matters a lot if you do gaming, use Apple TV 4K, etc). Unless you absolutely cannot live with what you have right now, I would wait it out. Just my 2 cents.

Userlevel 5
Badge +16

Hello all,

While we are aware that some are experiencing or have experienced audio issues with their Arc,we are working on it but I do not have an update for you at this time.

If you are experiencing a thin, tinny quality in your audio that I see that some are describing as “cheap radio” sound, I would encourage you to test playback through a streaming music service of your choice and then make an audio or recording on your mobile phone or camera. Then reach out to us directly so that we can log the issue and evaluate the units on an individual level.

For those that have already exchanged your units, did this resolve the audio quality issue? 

Hi all, I got my Arc a few days ago to replace Beam. I am not very sure but it feels like the Arc is performing a little bit better after each day uses. However, I still find the following points to be true as mentioned by others:

  1. does suffer from the metallic sound issue. Currently, I would have to turn down the treble a bit in order to address the issue.
  2. does not do mid-high range as warm and soulful as Playbar/Beam, but rather harsh.

The issues are found either being used alone or paired with Sub and Ones. Overall, after tweaking the settings, it outperms the Beam with no question. Yet, as a flagship product, I was expecting it to perform better easily.

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Just recently found this thread, would anybody be so kind to summarise this thread up for me so i don't have to read through all the 418 replies haha. Is there a solution to the metallic sound or anything that helps/reduces it?

 

No - not for those affected by the issue.  Sonos has been pretty silent on the issue as well.  There may or may not be a hardware issue/bad batch as some people don’t seem to be having any issues/complaints whatsoever.  Others think all the issues can be fixed with software updates.

Bottom line is - your guess is as good as anyone’s at this point!

@dhewitt  Try it out. Many are happy with their Arcs! I have 0 complaints about metallic sounds… Lots of replies doesnt mean everyone here is complaining theres tons of back and forths and also people posting examples of their problem content. So not 418 complaints

Userlevel 4
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Just recently found this thread, would anybody be so kind to summarise this thread up for me so i don't have to read through all the 418 replies haha. Is there a solution to the metallic sound or anything that helps/reduces it?

 

No - not for those affected by the issue.  Sonos has been pretty silent on the issue as well.  There may or may not be a hardware issue/bad batch as some people don’t seem to be having any issues/complaints whatsoever.  Others think all the issues can be fixed with software updates.

Bottom line is - your guess is as good as anyone’s at this point!

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This is the best I found some people say what device you use to trueplay but not sure I believe that cause I noticed no difference 

 

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Just recently found this thread, would anybody be so kind to summarise this thread up for me so i don't have to read through all the 418 replies haha. Is there a solution to the metallic sound or anything that helps/reduces it?

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Ok, third post on this thread. I finally sat down and re-tuned with an iPhone 6 running 12.0.2 (previously ipad pro 11” and iPad Air 2). I also decided to just sit on the couch and wave the phone around a bit rather than walk around. 

This is the first time I feel like the life wasn’t sucked out of the sound, and there is now some ok midrange. I can actually listen to music without it being distracting. I’ve only been through a few songs, but I’m more and more convinced that the right EQ can produce a good sound from the arc.

That doesn’t mean I’m ready to say I’m totally happy with it, and I’m still mulling over a return. I don’t like the lack of communication from Sonos. A few simple thing would go a long way:

  1. At least acknowledge how the arc sounds very different from other sonos speakers, that this is very disappointing to many customers, and open a dialogue about what can be done. 
  2. Talk about what, if any, investigation is going into why trueplay seems to be producing wildly different results. 
  3. Talk about providing more control over the system. Trueplay + Bass/Treble is fine for a default mode, but why not have an advanced mode with a proper manual EQ? Even if that would take a while to build, just say it’s coming. 

Totally agree, the sonos manager introduced himself however long ago and then never came back with anything since, more indication of what is going on in the background would put a lot of people at ease. @Scott - Sonos (11 days to be exact)

This. I could have given them one more month if it wasn’t for the lack of communication. Support staff (whatever that’s left) has been active on other threads, but they are not responding to two main threads- bass and metallic sound issue. 

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