I had a problem with Google Assistant on my Sonos One and Beam. I was unable to play Pandora Music on my Sonos by saying ‘Hey Google….’. My Sonos App was working and if I used the App, I could play my music. However, If I said, ‘Hey Google, Play Beatles Radio on Pandora’, the reply would be, ‘Sure, Playing Beatles Radio on Pandora’. This was immediately followed by, ‘Sorry, Something Went Wrong’. Previously, I had no issues. Now, every time I tried, I got the same reply. So, I did the following:
Restart Google Wi-Fi Network
Factory reset of Google Wi-Fi Network
Re-installed all of my Sonos products
Re-installed Google Assistant on my Sonos products
I repeated the following several times over a period of 2 weeks.
I contacted the Chat function of Sonos and they had me uninstall and reinstall Google Assistant. Google Assistant worked fine, with the exception of the request to play Music. I was given a ticket number and told to call the following day (I chatted on Sunday, the technicians work Monday-Friday)
Finally, I tried deleting Pandora Radio from Sonos. I reinstalled Pandora. That worked!!! I don’t know why it started to act up in the first place, but not it works fine. I hope this helps for those who may have a similar problem!
