I’ve seen the same question in this forum but all threads that I clicked on have been closed so I’m starting a new one because this is a new issue for me that just started occurring about a week ago. I have tried solutions suggested on the Sonos website and in the closed threads but nothing works.
I have been using my current set up for over 6 months. Nothing has changed in terms of new equipment in the house or any new potential interference. I have very strong wifi with a booster and today’s download speed is 531Mbps. I have restarted my router, removed Spotify from Sonos and re-added it. I can play music directly from Spotify to my Sonos speakers without an issue but every time I use the Sonos app to play from Spotify I experience issues from the get go. It won’t even play one song. Stops after a few seconds, skips to the next song, another few seconds of sound, then skips again and so on.
The message I get from Sonos app is that my wifi is unstable - that is false. I check my speed and my wifi is not an issue whatsoever. It also told me I have an outdated Sonos One - I disconnected it from power but the same issue still persisted.
All other music services like Soundcloud or SiriusXM work just fine.
My support diagnostics number is 1559476441
Best answer by Sotiris C.View original