After updating to Ventura 13.4, the Sonos controller cannot connect to the library.. have tried reinstalling the app and removing the lib but fails when connecting to the app stating the computer refused to let Sonos access the folder ...
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Essentially making sure I had file share turned on, sharing with open access etc … Nothing I didn’t look at first.
The thing they seem to forget is that everything worked before the upgrade but not after …
Ergo the update itself changed something in the privileges or Sonos lib manager access to prevent it from working :-(
I got an “can’t update now” error message as well. I resolved it by going into System Settings: Privacy & Security: Media and Apple Music. I deleted Sonos app from the list of apps allowed to access Apple Music etc and then added it back on.
That cleared up the access issue on my computer.
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Did you give the Sonos app the right permissions in the OS’s settings?
Of course and everything worked before the update….
This is most likely a result of a change in the way the updated OS handles permissions and the Sonos app needs an update
Try deleting the app from your Mac, download a fresh copy from Sonos, and reinstall. Unfortunately, I’m not at home to do any testing, but I suspect that the install of the new OS killed a background app that is needed to access the data. If I’m right, a reinstall should reinitialize that app.
It’s interesting. I don’t recall any significant issue on either my Intel Mac or my M1 Mac at the point they were upgraded to Ventura. I do tend to stay away from beta release versions, such as Sonoma, merely as I can’t expect Sonos to constantly be chasing the ongoing changes.
What did Sonos Support say, when you called in to discuss it?
What did they say in your initial contact with them?
At least someone is looking at it. Again, it’s really odd to me, as I didn’t have any issues at all when I updated.
Interesting. That’s the first time I’ve heard of that as a resolution, thank you for letting all of us know!
Having the same issue.
MacOS Ventura 13.5 and SONOS 15.7.
MacOS permissions for SONOS enabled under accessibility settings, but it’s still not connecting to my itunes library.
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