How to remove delete existing mail and password to set new one.?

  • 4 October 2020
  • 3 replies
  • 307 views

How to delete exissting account ( mail adres and password ) to set up new one. I buy use product and like to delete this things.

Any one know how to do this ?

 

M.


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3 replies

Userlevel 5
Badge +14

Hi @DIGITAL LOVE.

Welcome, thank you for reaching out to Sonos Community.

It would be better if you could just reset the speaker completely, it will clear all information that is saved on the device, and eventually, you need to reset it also when setting it up to a new place or wifi network.

Let us know if it works. If you need help with any other information, please be sure to let us know.

 

155/5000   I understand everything, but a device reset is a settings reset and the account remains. He still has a different account in it, although the device works correctly after the reset.
Userlevel 5
Badge +14

Hi @DIGITAL LOVE.

Welcome, thank you for reaching back to Sonos Community.

Are you referring to the ownership of the device that you just bought? 

After you register your own account in the system then your the new owner of the device.
But if you really wish to delete the account you need to contact the customer phone support.

Let us know if it works. If you need help with any other information, please be sure to let us know.