Answered

Apple Music service disappeared over night

  • 21 September 2023
  • 14 replies
  • 741 views
R

Yesterday my system was working but this morning Apple Music had disappeared as a music service in the system. Only Line-In and TuneIn are listed.

 

If I go to settings → Services&Voice → Add Service, all I see in the list is Last.fm and TuneIn.

 

What is going on? Internet is working fine.

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Best answer by ColinvZ 21 September 2023, 08:57

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14 replies

Jamie A
Userlevel 7
Badge +16

Hi @rasmusb et al,

Thank you for all the reports, these have been forwarded to the relevant team and we're looking into what has caused this, but there is a cloud outage that occurred during the latest update. You can follow the progress of this on our status page.

For now, there are a few solutions that I have seen the community and our engineers suggest to bring music services back to your Sonos system, these are:

  • Checking for updates in the Sonos-app (even if you have no updates available), as this will pull a new music service catalog.
  • Rebooting any device within your Sonos system
  • Uninstalling and Re-installing the Sonos app

If you’re still unable to see any music services after trying the options above, I would suggest reaching out to our support team for further assistance, as they have the necessary tools to troubleshoot this issue with your further.

I hope this information helps!

C
Userlevel 2
Badge +1

I managed to resolve the issue.

I previously removed and added back one of my Sonos speakers but this did not help. Reinstalling the iOS app and signing in again also did not help.

I had to switch off all my Sonos devices on my network (quite an issue as the power switches are not all easily accessible), waited a minute, and then switched them back on again. I can now access my music services again.

S

Same in Belgium

E

Same problem here!

we are using our Beam as an alarm clock too, playing music from Apple Music to wake up. Today just. Default alarm sound was played. 
 

i looked in the app - I was logged out, why? After login I saw no titles or playlists or last played - all gray and a label like „not available, tap to remove“. What?!

in the settings I looked if I had to add Apple Music again - but it wasn’t listed. Just last.fm and tuneIn - where is the long list of services? Where is AppleMusic? Help!?

S
Userlevel 1
Badge

Mine was the same but they've all just appeared again. 

E

Which version of the app do you have? I see that it updated to 15.8.1 today. Maybe there’s a problem with that update?

S

15.8 - Doesn’t appear linked to the upgrade.

C
Userlevel 2
Badge +1

I am also experiencing this. The issue is also being reported on Downdetector (https://downdetector.com/status/sonos/). 
 

I am speaking to Sonos support but they seem to be unaware of an issue. In which country or region are you located?

E

I am in Germany 

F

Same here in Denmark. My Apple Music disappeared from the app, and I had no way to add it back.

Then I power-cycled my Sonos One, and after it rebooted I went back to the app and everything reappeared as it was before!

E

Oh  man thank you! Plug the power cable, put it back in, wait for the Sonos to boot. There it is! Apple Music is back. Problem solved! 

R

Thanks! Also resolved on my end after power cycling.

S
Userlevel 1
Badge

Which version of the app do you have? I see that it updated to 15.8.1 today. Maybe there’s a problem with that update?

15.8.1. I rebooted my iPhone and initially the services were still unavailable but after 2-3 minutes they reappeared. 🤷‍♂️

J

The same, here in Spain.

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