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account not working

  • 27 August 2023
  • 1 reply
  • 111 views
J

Hi. I recently changed my router and now my Sonos account looks like this. Tried removing the app but that doesn’t work. Both my products are still registered when I look at my account online. All tutorials for connecting to a new router require access to my system on the app which I am unable to do😩 Help!!! 
Thanks

 

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Best answer by ratty 27 August 2023, 14:34

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ratty

Did you mean this article?

https://support.sonos.com/en-gb/article/connect-sonos-to-a-new-router-or-wi-fi-network

 

If you’ve just installed a WiFi mesh you’d better tell us more about the network.

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