account not working

  • 27 August 2023
  • 1 reply

Hi. I recently changed my router and now my Sonos account looks like this. Tried removing the app but that doesn’t work. Both my products are still registered when I look at my account online. All tutorials for connecting to a new router require access to my system on the app which I am unable to do😩 Help!!! 



Best answer by ratty 27 August 2023, 14:34

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1 reply

Did you mean this article?


If you’ve just installed a WiFi mesh you’d better tell us more about the network.