Hi @jonmyatt, Thank you for reaching out and welcome to the community. Thanks for bringing this up and we understand where you're coming from. Upon checking, We are having an ongoing outage with Mixcloud - Intermittent Audio Interruptions, We are currently working on resolving this issue. you may check the status of the Music service on our website at status.sonos.com.

Let us know how you get on with the advice above.

We're here to answer any further questions you have.

Hi I am having the same issues.  It worked fine before but as of yesterday, it gives error message  “Unable to play. Connection was lost to Mixcloud”.  Your status of Mixcloud says it is fully operational.  I also deleted the service and reconnected but it continues to provide error message. 

Hi, @Simon B.

I’m afraid the issue is intermittent. Sometimes it works fine (like today), but at other times, a playlist will start and then fail, skipping to the next item in the queue which fails, and so on. And sometimes, I get zilch on Sonos, but the Mixcloud app on my phone works fine. Reauthorizing the service doesn’t make a difference, unfortunately.

It’s the same old stuff that is mentioned by many others in other threads around here. Notably, this very recent one I hadn’t seen until today:

https://en.community.sonos.com/troubleshooting-228999/mixcloud-connection-lost-6849606

I don’t expect you to solve it for me, specifically. I’m just adding my voices to the issue that is obviously not user-specific.

Thanks,

Scot

Hi @kendosander, Thank you for reaching out and welcome to the community. Sorry to hear about what happened with MixCloud, I checked with our team, and we have an ongoing outage with Mixcloud on Sonos, our engineers are checking for a fix on this issue. We’ll update further regarding this concern once it has been fixed. You can always check the progress and status of this work on status.sonos.com.

If there is anything else I can do for you, please, don’t hesitate to let us know.

The Sonos community is always here to help.

Hi. I am getting the same issues constantly. Very frustrating. While listening to a long mix sometimes it just skips to the next mix. I get “Unable to play. connection was lost”message a lot, esp if trying to manually scrub to the middle of a mix. Your link above says the status of mixcloud is ok, but it keeps happening and is frustrating. I just tried deleting the service and re connecting in the app. That seemed to help for a bit, but then was just listening to a favorite mix and after about 45 mins it skipped again!! seems pretty random.

Hi @justinbc23, Thank you for reaching out and welcome to the community. Sorry to hear about what happened with your Sonos system. So that we can check the status of your system, I’ll ask you to submit a diagnostic report to investigate further what could be causing this issue. You may reply to the thread with the confirmation number to assist you with this issue.  

Let me know your thoughts with the advice above.

We're here to answer any further questions you have.

Likewise, I'm not able to play any Mixcloud content today. However, I'm pretty sure I could last week. Not sure if it's related to this August issue, but another post sent me here and this was the most recent known Mixcloud issue I've seen.

Saw another recent post on Reddit about Sonos not being able to establish a Mixcloud connection as well, so I'm thinking this is a system thing on one vendor end or the other.

Hi @scolford, Thank you for reaching out and welcome to the community. Sorry to know about this issue about Mixcloud on your Sonos system. I check and we do not have any ongoing outage or issues with the music service, Have you tried to remove and readd the Music service? Also, try it from a different controller device where you have the Sonos App to check if it will work.

If there is anything else I can do for you, please, don’t hesitate to let us know.

The Sonos community is always here to help.

Hi @scolford, thanks for the update. Thanks for alerting us about this issue. I’ll have this checked with our specialists for any known issues for this concern for Mixcloud.

Let me know your thoughts with the advice above.

We're here to answer any further questions you have.

Seems OK today, yesterday Sonos had the Mixcloud listed as not working on there services page.

I have been getting "song not encoded correctly or "unable to connect" quite a lot recently.

This issue has been happening for me with increasing frequency for the past few months. It now doesn’t work for me about 50% of the time. I was SO motivated to fix it that I bought a whole new WiFi mesh system and a new cable modem. There is no difference. 

After several back and forth interactions with Sonos customer support it seems that there is no easy solution. The front end support techs are not willing to do anything beyond the ‘turn everything on and off’, ‘let me see your diagnostics’ routine.

I reached out to Mixcloud, but no response there. I’m pretty disappointed, as this is the only music service I really want to use.

There is clearly a technical / server issue between Mixcloud and Sonos and no one wants to try to fix it. And honestly, it’s annoying AF.

I’m looking forward to transitioning from Sonos once theres a viable whole house solution alternative. I’m over it.

Same annoying problem here. Looks like the frequency of ‘unable to connect’ is going up by the day too. Would be awesome if the smart peepz from Sonos and Mixcloud got together to fix this issue.