I have 5 amps, two Sonos beams, multiple arcs and probably $10k invested across two homes. The system literally never works. I’ve had the systems professionally installed and I’m pretty tech savvy. I’m literally right now looking at the app again showing that it’s playing on five systems and I have sound out of one. This is a new problem, it all worked fine yesterday. It’s not a Wi-Fi problem, all the speakers are showing live on the system. But the bigger issue is it’s like this ALL the time. The system is unstable, not well supported and super fragile. If you’re thinking of buying Sonos, don’t. It’s not even the money, it’s the constant frustration.
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Hi
I’m sorry to hear that you’re having issues with your system. While the speakers are showing in the app, playback issues such as intermittent audio, skipping tracks, or no audio like you’re experiencing can be a symptom of network issue or wireless interference. If a single device is having network or interference issues and you’re grouping your system, then this could occur across your other speakers
As the system was professionally installed, then interference may not be the case, but it’s still work making sure that you don’t have any devices within at least 18”(0.5m) of your speakers that could cause interference. It’s also worth rebooting your system by powering off your Router → Additional networking equipment → Sonos speakers → and devices running the Sonos app for one to two minutes in that order. You speakers have been online for a while without rebooting, so if this does help, then it could be a duplicate IP address issue.
If a reboot doesn’t help, then I would recommend submitting a diagnostics when this issue occurs and reaching out to our support team: they have the necessary tools available to look into your system and help troubleshoot this issue with you.
Professional installers don’t always impress me. Recently a system was victimized by at least two professionals, the ISP’s help desk, and an “expert”. None of these noticed that a network cable was not fully inserted into its network switch port. A simple “click” cured the issue.
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