Hi. First advice is to stop trying to use Bluetooth as it is not a Bluetooth device.
Please describe your situation more fully. Do you have a working Sonos system? Is it just the Sonos Amp you want to add?
What device are you using for control and what OS is it running?
Hi John,
thank you! That’s good to know.
we have a working Sonos system and I have successful added the amp.
a message pops up saying I need to update it but the update is never successful.
i will share a photo here
Now, everything has been restarted and is working hence why this confuses me.