I have a Connect that I have been using for many years to allow me to use my Turntable. The turntable is connected, via a pre-amp, to the analog line-in of the Connect and this set up works brilliantly. Recently I purchased a sound bar for under my TV. So that I could include this as part of my Sonos network I hooked up the sound bar to the Connect to the analog line-out of the Connect. This worked fine for a couple of weeks but now the audio keeps dropping out. It is mostly random but the sound bar will get a signal for about 5 to 10 seconds then it will drop out for a while and then come back again for another few seconds. No amount of playing with the connections will get it to maintain a signal.
I have checked the cable in multiple ways. First I switched it over to the analog line-in and connected my phone to the other end and was able to play music without problem around the network. Then I tried another cable and connected my phone to the sound bar and again was able to play music without a problem. So, given that the cable and sound bar test OK, does this mean that the analog line-out of the Connect is broken (i.e. has a loose connection)?
Is it possible to get inside to have a look? How do I get it looked at and repaired if need be. I am based in Paris France.