I have received an email from you, which includes the serial number of my unit, which informs me that my Connect is now a legacy product.
I an utterly amazed and disappointed to receive this message as I only bought this unit last September. I find this totally unacceptable for a unit I have owned for only 4 months. Please can you therefore answer the following questions:-
- Should I demand my money back from the shop I bought it from or from you?
- I also bought a Playbase and associated base unit. How long before these become legacy products?
- How can I have any faith in Sonos after finding the expected future life of my unit is so short?
Best answer by Stanley_4
The e-mail is just to let you know what is happening, you can check your Sonos hardware status here: