I have just received a new Sonos 5 which I ordered after I was led to believe that my existing “legacy” Sonos 5 woud no longer operate as from May this year. Will the legacy product continue to work following the Sonos change in policy or I have I been suckered into buying a new product unnecessarily?
My system is telling me that my device will “deactivate in 8 days”. What does that mean for ongoing use of the device??
Like many others, I have spent a lot of money on Sonos products over the years and I am extremely frustrated and disappointed by what has gone on here.
Best answer by Smilja
What to expect
When you recycle an eligible Sonos product, you are choosing to permanently deactivate it. Once you confirm you’d like to recycle your product, the decision cannot be reversed. The deactivation happens 21 days after you choose to recycle the Sonos product. The 21-day countdown cannot be cancelled. You can also choose to deactivate the product immediately in the System section of the Settings tab.
Once the Sonos product deactivates, it will securely erase itself of all of your personal information before going into Recycle Mode.
To see how many days remain until your product deactivates, check the product’s name under the Rooms tab in the Sonos app.
During the countdown and once the product has been deactivated, the product cannot be re-added to any system or used to set up a new Sonos system, even if the product has been reset to its factory settings.
Recycling your Sonos product
Once your Sonos product has been deactivated, you can safely recycle it by bringing it to your local e-waste recycling center.
You can also send your deactivated Sonos product back to us and we’ll handle the recycling. You can find more information on this page.