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Introducing Sonos Move, Brilliant Sound Anywhere

Introducing Sonos Move, Brilliant Sound Anywhere

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Userlevel 7
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@davidblack do you mean this post? https://en.community.sonos.com/what-to-get-228989/in-effect-sonos-have-end-of-lifed-my-4-week-old-move-6836062 It hasn’t been deleted. Perhaps it was moved to a different board?

Badge +3

Someone seems to be deleting posts

I posted about my very real issues with sonos treatment of my new Move purchase and the impact the End of Life has on my intended use of that product - and my post has disappeared


in summary they have in effect End of Lifed my new move and they refuse to reinstate the zp I traded in against the move despite the move being in the refund / change your mind period

 

 

Userlevel 1

I think 5 years of support for a product after ‘date of last manufacture' is a good deal.. it does not mean that at at that point things stop working. It just means no more updates. I have several far more expensive TV’s that haven’t been updated in years and they are still working fine. I don’t see Sonos doing anything different in that respect.

I prefer to see a company like Sonos be innovative and be ahead of their game, rather than watch them standstill.

You either love technological challenges and advancement (modern), or you choose to live in the past (legacy) … I’m all for driving things forward, personally speaking.

But Ken, it does mean my system, that I have been building over the years will eventually stop working. I’m no techie but people on here aren’t happy. Do you work for the Sonos PR department?

I think 5 years of support for a product after ‘date of last manufacture' is a good deal.. it does not mean that at at that point things stop working. It just means no more updates. I have several far more expensive TV’s that haven’t been updated in years and they are still working fine. I don’t see Sonos doing anything different in that respect.

I prefer to see a company like Sonos be innovative and be ahead of their game, rather than watch them standstill.

You either love technological challenges and advancement (modern), or you choose to live in the past (legacy) … I’m all for driving things forward, personally speaking.

Userlevel 1

This WAS what I was waiting for Ryan, but no longer, will never spend another penny on Sonos products. Why did you delete MrSwadges question? It’s completely valid.  Deleting what you don’t want to see isn’t going to work in this instance. Long time supporters of your products have a right to question you guys. You can’t ever sell new products again without questions like being asked! Get used to it. 

Userlevel 4
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Why on earth would anyone right now consider paying a premium price for a speaker that will not be supported after  a minimum of 5 years? 

 

I wouldn’t recommend anyone buys anything anymore from you lot. 

you are getting fried on social media and even on mainstream media. 

And so you should. 

 

 

Userlevel 1

Before I buy another of your products, please tell me the exact date you’ll stop supporting it (perhaps on the data plate?)?

That way I can calculate the true cost of it over its lifespan, rather than foolishly thinking I’d bought a hifi system.

Userlevel 2

Hi @blkmg, our commitment is to support all of our products with software updates for a minimum of five years after we stop selling them, and we have a track record of supporting for longer. The Move is brand new, there’s no date that we have right now of when we’ll stop selling it. When that happens, you’ll have at least another five years after then.

Well, some products are still being sold, so that promise seems somewhat empty. 

https://www.johnlewis.com/sonos-connect-wireless-music-system/p230973910

We’re getting even more off topic… But, that’s the 2015 version of the Connect, which is not getting moved into legacy mode in May. Only the Connects manufactured before 2015 don’t have the hardware to keep up.

So its not 5 years after sonos stop selling it, its 5 years from when you bought it.  As next month's exact same brand and model may be improved e.g. more memory installed, and that's possibly not the version you bought.  As an added bonus you will recieve 3 months notice that youre audio investment is about to become non upgradable e-waste.

Userlevel 7
Badge +26

Hi @blkmg, our commitment is to support all of our products with software updates for a minimum of five years after we stop selling them, and we have a track record of supporting for longer. The Move is brand new, there’s no date that we have right now of when we’ll stop selling it. When that happens, you’ll have at least another five years after then.

Well, some products are still being sold, so that promise seems somewhat empty. 

https://www.johnlewis.com/sonos-connect-wireless-music-system/p230973910

We’re getting even more off topic… But, that’s the 2015 version of the Connect, which is not getting moved into legacy mode in May. Only the Connects manufactured before 2015 don’t have the hardware to keep up.

Userlevel 4
Badge +1

Hi @blkmg, our commitment is to support all of our products with software updates for a minimum of five years after we stop selling them, and we have a track record of supporting for longer. The Move is brand new, there’s no date that we have right now of when we’ll stop selling it. When that happens, you’ll have at least another five years after then.

Well, some products are still being sold, so that promise seems somewhat empty. 

https://www.johnlewis.com/sonos-connect-wireless-music-system/p230973910

Userlevel 7
Badge +26

Hi @blkmg, our commitment is to support all of our products with software updates for a minimum of five years after we stop selling them, and we have a track record of supporting for longer. The Move is brand new, there’s no date that we have right now of when we’ll stop selling it. When that happens, you’ll have at least another five years after then.

@Edward R

My question was valid, why did you delete it? 

And I am asking it again:

If I bought a Move, when would I expect you to no longer support it? A specific date would be nice, just as software (OS) or phone vendors do with their software. In light of recent events, it is a VALID question. 

Rather than punish your customers, it would be better to answer the question. 

I see @Ryan S actually answers your question here at the beginning of this thread…

https://en.community.sonos.com/announcements-228985/end-of-software-support-clarifications-6835969

Hope that is what you were looking for.👍

Userlevel 3

@Edward R 

My question was valid, why did you delete it? 

And I am asking it again:

If I bought a Move, when would I expect you to no longer support it? A specific date would be nice, just as software (OS) or phone vendors do with their software. In light of recent events, it is a VALID question. 

Rather than punish your customers, it would be better to answer the question. 

Userlevel 7
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Moderator note: Off topic posts containing misinformation have been deleted. 

Userlevel 3
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The only nit I have to pick with the Move is the inability to daisy chain in bluetooth. I have a pair of them, and when a group of us go to the beach being able to take both and have them daisy chained would make these top of the top! We get spaced out enough that one speaker becomes too little… Hook us up Sonos!

 

How would you daisy chain the Move in the absence of an ethernet port?

Other brands Bluetooth speakers like ultimate ears have a feature of making a stereo pair on Bluetooth and some manufactures like JBL can connect more than 2 on Bluetooth from a single device  .  I think that is what he is referring too.  would be a cool feature on the move as well. so it possible as other manufactures have done it.

The only nit I have to pick with the Move is the inability to daisy chain in bluetooth. I have a pair of them, and when a group of us go to the beach being able to take both and have them daisy chained would make these top of the top! We get spaced out enough that one speaker becomes too little… Hook us up Sonos!

 

How would you daisy chain the Move in the absence of an ethernet port?

The only nit I have to pick with the Move is the inability to daisy chain in bluetooth. I have a pair of them, and when a group of us go to the beach being able to take both and have them daisy chained would make these top of the top! We get spaced out enough that one speaker becomes too little… Hook us up Sonos!

Userlevel 1

Oh, great, no SonosNet! Why wasn’t it mentioned in the description?

My setup is a bit more advanced - my 10+ Sonos speakers are on a separate subnet, partially hardwired and on its own SonosNet. That subnet doesn’t have WiFi connection and I don’t allow Sonos speakers (or any other IoT devices) on my main WiFi network. What a bummer!

 

This is a good product. Although the move does everything that I want it to do, I would have preferred a cheaper smaller version that is more portable. e.g. something that could be easily packed in a suitcase and  taken away on holiday. I’m thinking along the lines of the Bose portable home speaker.

Anyone agree?

Userlevel 1
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Just be cautious of excessive data usage with the Move - we’ve put it back in the box as the data usage is unacceptable (we lost most of our monthly data allowance in the first week - which we tracked down to the addition on the Sonos Move). Very disappointing, and could not recommend (hard to say given how much we love our numerous other Sonos products).

If you’re on a fixed data allowance in this day and age, then Sonos probably not the product for you in the first place. Go buy some cheap JBL Bluetooth setup. 

Just be cautious of excessive data usage with the Move - we’ve put it back in the box as the data usage is unacceptable (we lost most of our monthly data allowance in the first week - which we tracked down to the addition on the Sonos Move). Very disappointing, and could not recommend (hard to say given how much we love our numerous other Sonos products).

Userlevel 1
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Just took delivery of my Move and seem to have hit an immediate and obvious problem.  Why is the charging base, the charger socket and the cable all designed as one hard-wired unit?

I plan to use the Move in the Study, permanently sited on the charging base, and then move it into the garden etc as and when needed.  However, whilst situated in the Study, I cannot hide the cable through the desktop, as I do with other Sonos units, where the power cable can be disconnected from the device.  The charger power socket is so huge that it won’t fit through any cable openings in the desktop and certainly the charger base can’t do so either.

Whilst the USB-C charger connection on the back of the Move might get round the issue, it is nowhere near as elegant a solution as being able to drop the unit onto the charging base!  Am I missing something, but this seems to be so obvious and I personally do not want cables running across the desktop from power sockets which have been especially positioned so as to be out of sight?

 

 

 

Userlevel 7
Badge +26

Can we let the move on his charge stand like one month or two without having issues with the battery capacity trough thé time ?

Absolutely! The Move is designed to be left on the charging base all the time when not being taken on the go.

This decision was made based on several factors. Largely, SonosNet was designed for players in a fixed configuration, always on, and continuously connected to a home network. It wasn't designed to handle players moving around the house. Introducing our first portable speaker meant adding new features and hardware for a flexible listening experience, including Bluetooth mode and suspend mode. In order to ensure a smooth experience for customers with these additional features, Move directly connects to the access point or WiFi network.

Among many concerns, there are basic networking issues, such as if it were part of SonosNet, other players connecting to it may suddenly lose their streams if it dropped offline due to going into suspend mode.

If you're looking to use a Move out where you don't have wifi, and don't want to use Bluetooth, you could also use a wireless extender, wired into the nearest Sonos player if you wanted, and have that extend your wireless range.

I’ve just spent hours trading emails with the Sonos support team on trying to get my Move to act like a normal Sonos speaker when having a range extender in my network.  The range extender is causing problems.  Nobody on the support team mentioned wiring the extender to a speaker.  Will this work only if that speaker is on Sonosnet or would it work also when that speaker is on WiFi?  Thanks

It’s best to have an extender wired back to the main network. If all of your Sonos speakers are on wireless and you wire one to the extender, they will go off of wifi and onto SonosNet mode, getting a network connection from the one wired to the extender. If your extender has a WAN port which you wire to the Sonos speaker, if all of the rest are wireless, the ethernet port would be disabled and wouldn’t give the extender network connectivity at all, which could cause all sorts of trouble.

Without looking at your case, my first advice is to make sure that your extender is configured to pass multicast traffic to the main network and that its connection back to the router is good. But if you’re working with the team already, I don’t want to step on any toes.

This decision was made based on several factors. Largely, SonosNet was designed for players in a fixed configuration, always on, and continuously connected to a home network. It wasn't designed to handle players moving around the house. Introducing our first portable speaker meant adding new features and hardware for a flexible listening experience, including Bluetooth mode and suspend mode. In order to ensure a smooth experience for customers with these additional features, Move directly connects to the access point or WiFi network.

Among many concerns, there are basic networking issues, such as if it were part of SonosNet, other players connecting to it may suddenly lose their streams if it dropped offline due to going into suspend mode.

If you're looking to use a Move out where you don't have wifi, and don't want to use Bluetooth, you could also use a wireless extender, wired into the nearest Sonos player if you wanted, and have that extend your wireless range.

I’ve just spent hours trading emails with the Sonos support team on trying to get my Move to act like a normal Sonos speaker when having a range extender in my network.  The range extender is causing problems.  Nobody on the support team mentioned wiring the extender to a speaker.  Will this work only if that speaker is on Sonosnet or would it work also when that speaker is on WiFi?  Thanks

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i bought today a sonos move, great value

just one question about battery life : Can we let the move on his charge stand like one month or two without having issues with the battery capacity trough thé time ?