I am wondering if anybody has had problems with the Sonos app occasionally disconnecting while it plays music, from both Spotify and Apple Music. I submitted a diagnostic to Sonos, but the rep on my subsequent chat did not have a definitive solution. He suggested I phone CS, because they have better diagnostics.
I tried disconnecting my wireless speakers on a hunch, but the problem recurred after that. Could these glitches be on the Sonos end? Has anybody definitively solved these? Thanks.
Thanks again for all of your help. If/when I have another problem, I will send you another diagnostic at that time. I will keep the DNS server change in mind, unless I should definitely do it. All the best! — Bill
Moderator Edit: Recorded and removed diagnostics number
Good morning!
Hmmm…that’s strange that you don’t have a box provided by Comcast that is a combo Router/Modem. That is typically what they issue. Can you provide a picture of the box that your MAIN Eero is connected to (via Ethernet) in order to access the internet.
Thanks for the picture. I see you are providing your own modem which Comcast does allow.
Just FYI,…make sure it has the latest DOCSIS spec which I believe is 3.1 capable of 2.5GB incoming.
There may be a DOCSIS 4 spec as I have heard some chatter but can’t verify it to be reliable 🤔
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