Sonos and mobile on same network, error message

  • 3 April 2024
  • 1 reply

After having connection issues I decided to re connect my system. An article I read suggested installing with the router 5ghz temporarily disabled. Did this and all fine, enabled it and instantly get the message that Sonos and phone need to be on same network.
Message fix suggests updating network, I just don’t that to cause problems, if it’s the only way to go then ok.

Short of disabling permanently the 5ghz what can anyone suggest? Router is a Virgin Hub5, I’m sure their is a fairly simple answer to this, please!


Best answer by Stanley_4 3 April 2024, 21:08

View original

1 reply

Userlevel 7
Badge +22

If the router doesn’t support a transparent and full connection between the 2,4 and 5 GHz networks it isn’t working well with Sonos.

I’d fiddle with it a while to see if it could be coaxed to work but likely end up setting it to bridged/transparent and running a higher quality router / WiFi device.