Hey there!
I have a Sonos Move 2 speaker that worked fine on my Orange Livebox 7's network for almost a year, then started to not be visible anymore in my Sonos app. I reset the device and it managed to join the wifi, but it was never able to be linked my my account. Despite several resets, the operation always failed.
I talked with support and they were great. We saw that the setup worked when the speaker was on another Wifi network created with Android's tethering feature.
We checked the wifi's Mac filtering settings but it was disabled, and enabling it + adding the speaker's mac address didn't fix anything.
In the end, support concluded there was probably an issue with my Livebox.
Looking into that hypothesis, I fell upon this discussion:
It gave me the necessary pointers to fix the issue (my UI is in Fench, I tried to translate to English):
- Launch the "Orange and me"/"Orange et moi" app on your phone (the "My Livebox" app was discontinued)
- Click on "Your Livebox"/"Votre Livebox"
- Scroll down to "Connection time control"/"Contrôle du temps de connexion"
- You will see at the top a list of "Devices with disconnections"/"Équipements avec déconnexions"
- Click on every device in this list, and "Allow connection"/"Autoriser la connexion"
- Everything should now be OK!
You can also use the Livebox's web UI:
- When connected to your wifi go to http://192.168.1.1/
- Log in
- Go to "My connected devices"/"Mes équipements connectés"
- Click the "List"/"Liste" tab, otherwise you'll miss some devices
- Go over all your Sonos* devices mine are called SonosZP, SonosZP-1… and so on)
- For each, make sure "Set up internet access"/"Paramétrer son accès à Internet" is set to "Always allow"/"Autoriser en permanence" and not anything else!
I hope this will help others save some time, as I struggled a lot with this issue for months despite being quite OK with setting up networks usually. I never added anything to this list of blocked devices, so I'm quite surprised my sonos ended up there.
